Fast Customer Support




Our Technical Account Management (TAM) team quickly and professionally processes customer support requests. If your request requires a higher level of technical expertise, it will be escalated to the NOC and OPS teams for an efficient and accurate resolution.


Technical Account Management TAM
(Technical Account Manager)
Your online business requires professional, accurate and fast support. Hostway’s one-to-one managed support delivers so your business can operate smoothly, without interruption.


Service Comparison  
Hostway’s Managed Hosting Centers Other Hosting Centers
Access to expertly trained and experienced technical support staff. Limited service capability; Service limited to network troubleshooting
Heavy investment into service development, offering an extensive a la carte service menu.  
Close vendor relationships and an inventory of server parts for direct hardware troubleshooting and faster resolutions. No help with hardware and system problems.
System experts monitor, report and troubleshoot problems. No direct relationship with hardware vendors.
1:1 expert match No expert analysis--only simple monitoring and reporting available
Onsite presence of expert staff Only remote hands available
Regular and systematic investment in system management development and infrastructure. Only infrastructure investments.
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