Support

A common misconception about the technology industry is that it's all about machines. Not at Hostway. Yes, our state-of-the art data centers and infrastructure are second to none. But we are successful because we're committed to supporting our customers. We don't just provide FAQs, Web resources and live, 24/7/365 support. We listen.

Why Hostway

Discover what makes Hostway’s services different from other providers and the best choice for your dedicated server needs.

Service Level Agreement

Hostway's SLA gives us the confidence to offer you 100% Network uptime and 1 hour hardware replacement.

Support Approach

Our live 24/7/365 support is always there for you, when you need it most, and that’s our promise.

Online Support Tools

Find documentation, tutorials and other helpful resources from our dedicated software providers.

Phone Support

24/ 7/ 365 Live Technical Support by Phone:

TruFlex-S:
1-888-494-3941 or 1-512-597-7455

TruFlex:
1-800-308-1522 or 1-813-676-3170

Advantage:
1-888-807-7797 or 1-312-238-0173

Support Ticket

You could also submit a support ticket via the SiteControl interface:

TruFlex-S:
my.dedicatedcentral.com

TruFlex:
sitecontrol.hostway.com

Advantage:
sitecontrol.hostway.com