Hosted Exchange Tutorials and FAQs

Hostway's hosted Exchange plans offer an invaluable way to stay connected to your colleagues, email and schedule—wherever life takes you. But before you can enjoy all the benefits of Exchange, you need to know how to use it. Get started by viewing interactive tutorials and finding answers to some common questions.


Frequently Asked Questions

Why should I pick Hostway instead of another provider?

Not only is Hostway less expensive, we also include:

  • 1GB attachment (compared to competitors’ 50MB)
  • Outlook/ Entourage (these cost extra with many providers)
  • Sharepoint (costs extra with other providers)
  • Email marketing tool
  • Google antivirus/antispam

And more. For a complete comparison chart, see our Comparison Page.

How do I get started?

Switching to or setting up Exchange has never been simpler. With the three easy steps below, you can begin using your Exchange mailboxes. If you encounter any issues along the way, our friendly Exchange experts are available to help you get up and running.

  1. Order Exchange Hosting
    1. Purchase a new domain name to use for Exchange email, or enter a domain that you already own.
    2. Choose your billing cycle.
    3. Provide your contact and billing information.
  2. Setup Mailboxes in SiteControl - See how it’s done.
    1. Log into SiteControl.
    2. Click Email
    3. Click MS Exchange 2010
    4. Click Add
  3. Set Up Your Email Client

    Outlook 2010's Autodiscover feature makes setting up to synchronize with Exchange 2010 easier than ever. See how it’s done.

Contact sales at 855.235.7113 or for assistance.

What are the main differences between OX App Suite and Hosted Exchange?

Hostway OX App Suite is a high availability POP/IMAP Email service which includes web-based email client with shared calendars, shared contacts, tasks, and premium spam/virus filtering. OX App Suite’s web-based interface is capable of sync with a desktop client like Outlook.

Microsoft Exchange includes the above with the added benefits of:

  • Seamless Outlook integration
  • Secure RPC over HTTPS connections
  • Outlook Web
  • Push service for mobile devices
  • Spam Filtering
  • Optional Blackberry Enterprise Server integration.

How does migration from my current email provider work?

Contact us at 855.235.7113 to discuss your migration needs. We offer a few options to migrate data from your current email solution. We'll be with you all the way to help troubleshoot and ensure your migration executes seamlessly.

Will my files and email be secure?

Yes, security for our Exchange users is of utmost priority. Data is secured behind the managed firewall and backups are performed regularly. All transmissions between your Outlook and our Exchange servers are transmitted over secure HTTPS connections with the latest SSL encryption techniques. If encryption to external recipients is important to you, we provide Secure Email Encryption as an available feature. Plus, with Hostway's plans you get the spam and virus protection of McAfee Spam Filtering.

What is the Exchange outbound policy?

Hostway’s Hosted Exchange platform is not for bulk emailing or spamming. To enforce this, both recipient and send-frequency limits are utilized, as well as a maximum attachment size.

Can I add Exchange to my Cloud hosting or server account?

Definitely, Hostway offers Exchange accounts a la carte or as an add-on to any of our services.

How long does it take to set up hosted Microsoft Exchange service?

Our solution is 100% turnkey. Start setting up mailboxes immediately after signup

Can non-Microsoft mobile devices such as Iphone or Android be configured to sync with hosted Exchange?

Yes, Iphone/Ipad and Android devices come with Activesync already installed. It allows you to sync with our Hosted Exchange. By simply typing in a username and password, a user can seamlessly access their Exchange accounts using your mobile device.

For Blackberry users, BlackBerry Enterprise Server (BES) is available for your BlackBerry phone.

Can I control my Spam/Antivirus settings?

Absolutely! Spam and virus filtering is included with every mailbox at no additional cost to detect and prevent spam and viruses. Users will receive a daily report on filtered messages and have control over whitelists and quarantines via a personal management portal.

Is an annual contract required?

No! You'll never have to sign a contract and can cancel at any time—all while saving money by not purchasing your own Exchange server and paying someone separately to maintain it.

Do you offer email marketing services?

Yes. We offer Newsletter Broadcast, an email marketing application that is included with all our plans. This enables you to easily manage your email marketing campaigns. Learn more about Newsletter Broadcast.

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