Austin, Texas

Data Center

  • Two independent datacenter spaces over 77,000 sq ft
  • Triple redundant power feeds from three independent utility substations
  • Power conditioning through N+1 redundant UPS (Uninterruptible Power Supply) and power backup
  • N+1 redundant HVAC system using multiple Liebert units with backup units standing by
  • Redundant cable routing system
  • Backup network equipment
  • Inergen environmentally green fire suppression system
  • Datacenter 1: Power backup provided by a 1.25MW generators being fed from a 6000 gallon diesel reservoir
  • Datacenter 2: Power backup provided by a 2MW generator fed from a 5000 gallon diesel reservoir
  • NOC (Network Operations Center) staffed with senior system technicians 24/7 x 365

Network

  • Multiple and redundant direct GigE (1000Mbps) links that scale to 10GigE to the backbone hubs
  • Built in excess capacity across the network
  • 100% uptime guarantee
  • BGP4 (Border Gateway Protocol) on Cisco, Juniper and Foundry routers
  • 100% switch-based GigE Ethernet using the latest Foundry and HP technologies

Security

  • 24x7 live closed circuit TV monitoring
  • No outsider is allowed; Only internal systems and network administration staff have access
  • Triple check points
  • Complete controlled entry keycard system
  • 54 surveillance cameras around the data center

Download the Austin Data Center infrastructure specifications sheet.

Administration and Support

  • 24 x 7 Security, technical support, and remote hands on premises
  • 24 x 7 Network monitoring
  • Expertise with Windows and Linux platforms
  • Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
  • Network monitoring with 24 x 7 response
  • Custom network monitoring with user-configurable notification
  • DNS management
  • 1 Hour hardware repair SLA
  • Advanced traffic monitoring with per-service and per-IP breakdowns
  • Emergency patch installation