Austin, Texas
Data Center
- Two independent datacenter spaces over 77,000 sq ft
- Triple redundant power feeds from three independent utility substations
- Power conditioning through N+1 redundant UPS (Uninterruptible Power Supply) and power backup
- N+1 redundant HVAC system using multiple Liebert units with backup units standing by
- Redundant cable routing system
- Backup network equipment
- Inergen environmentally green fire suppression system
- Datacenter 1: Power backup provided by a 1.25MW generators being fed from a 6000 gallon diesel reservoir
- Datacenter 2: Power backup provided by a 2MW generator fed from a 5000 gallon diesel reservoir
- NOC (Network Operations Center) staffed with senior system technicians 24/7 x 365
Network
- Multiple and redundant direct GigE (1000Mbps) links that scale to 10GigE to the backbone hubs
- Built in excess capacity across the network
- 100% uptime guarantee
- BGP4 (Border Gateway Protocol) on Cisco, Juniper and Foundry routers
- 100% switch-based GigE Ethernet using the latest Foundry and HP technologies
Security
- 24x7 live closed circuit TV monitoring
- No outsider is allowed; Only internal systems and network administration staff have access
- Triple check points
- Complete controlled entry keycard system
- 54 surveillance cameras around the data center
Administration and Support
- 24 x 7 Security, technical support, and remote hands on premises
- 24 x 7 Network monitoring
- Expertise with Windows and Linux platforms
- Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
- Network monitoring with 24 x 7 response
- Custom network monitoring with user-configurable notification
- DNS management
- 1 Hour hardware repair SLA
- Advanced traffic monitoring with per-service and per-IP breakdowns
- Emergency patch installation
Download the Austin Data Center infrastructure specifications sheet.
Chicago, Illinois
Data Center
- N+1 redundant HVAC system
- Anti-static environment
- Triple power feeds, UPS
- N+1 cooling units
- MGE UPS battery backup
- Capacity for 17,000 servers 31,000 square feet of server space
- Adds 50,000 square feet to total footprint
- Brings global footprint to 450,000 square feet
Network
- Level 3, Telia and MCI connectivity
- 10 Gigabit Ethernet Core
- All switch based internal network
- 100% network uptime guarantee
- Seven dedicated electrical feeds
- Powered by five different substations
- Connected to multiple transfer switches
- 1,500 kVA of uninterruptible power supply
Security
- 24x7 live closed circuit TV monitoring
- Biometric access control
- Redundant power supplies
- Multiple HVAC systems
- Disaster recovery and geographic load balancing
Administration and Support
- 24 x 7 Security, technical support, and remote hands on premises
- 24 x 7 Network monitoring
- Expertise with Windows and Linux platforms
- Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
- Network monitoring with 24 x 7 response
- Custom network monitoring with user-configurable notification
- DNS management
- 1 Hour hardware repair SLA
- Advanced traffic monitoring with per-service and per-IP breakdowns
- Emergency patch installation
Download the Chicago Data Center infrastructure specifications sheet.
Tampa, Florida
Data Center
- Diesel generator
- N+1 redundant HVAC system
- Anti-static environment
- Triple power feeds, UPS
- N+1 cooling units
- MGE UPS battery backup
Network
- 10 Gigabit Ethernet Core
- All switch based internal network
- 100% network uptime guarantee
- Current generation Terrathon class routers with terrabit routing capacity.
- Backbone connections from Level 3, MCI, and Time Warner
- Over 300 direct private peering relationships to ensure the best delivery of your traffic
- Over 47 Gbps in total bandwidth capacity
- Servers are placed in segmented network
- 100Mbps port, fully burstable
Security
- 24x7 security guard and staff monitoring
- Video camera surveillance and recording
- Biometric security systems
- Multiple security checkpoints
- Keycard entries throughout the data center
- Minimum six month recording of video and access logging
Administration and Support
- 24 x 7 Security, technical support, and remote hands on premises
- 24 x 7 Network monitoring
- Expertise with Windows and Linux platforms
- Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
- Network monitoring with 24 x 7 response
- Custom network monitoring with user-configurable notification
- DNS management
- 1 Hour hardware repair SLA
- Advanced traffic monitoring with per-service and per-IP breakdowns
- Emergency patch installation
Download the Tampa Data Center infrastructure specifications sheet.
Vancouver, British Columbia
Data Center
- State-of-the art facilities located in a AAA-rated building
- Dual electrical grid connections from independent substations
- Internally redundant, bypassable 250 kVA UPS systems
- Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
- Fault-tolerant 600V air conditioning system with humidity regulation
- Air conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure
- Stratified air flow design for increased cooling efficiency and reduced energy costs
- Non-service-affecting FM-200(r) Fire Suppression System with multiple zones, central control, and connectivity to the building fire system
- Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
- Infrastructure built to comply with seismic code
Network
- Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability
- Multiple GigE backbone trunks for fast network performance and traffic spike tolerance
- 100% uptime guarantee (with specific SLA)
- 24 x 7 environment and network monitoring and response
- Multiple, fault-tolerant upstream fiber connections
- Burstable and uncapped bandwidth to every customer, at a minimum connection speed of 100
- Mbps Broadcast and internal (non-Internet) traffic is unmetered
- Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 providers
-
3 x GigE Internet Carriers (Shaw Business Services, Bell Canada, HGTN)
- 1GB peering with S.I.X.
- Latency-optimized routing with excellent connectivity to Canada, U.S., and Europe.
Security
- 24 x 7 building security monitoring and engineering response
- Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
- "Mantrap" entry with key card and biometric access authentication
- Segmented colocation and main server rooms
- 24 x 7 CCTV (closed circuit television) surveillance and recording
- Closed wiring conduits for all wire and fiber outside of the server room and within the colocation room
- Limited staff access to server rooms
- Access logging on all key card doors
- Rotated off-site backups
Administration and Support
- 24 x 7 Security, technical support, and remote hands on premises
- 24 x 7 Network monitoring
- Expertise with Windows and Linux platforms
- Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
- Network monitoring with 24 x 7 response
- Custom network monitoring with user-configurable notification
- DNS management
- 1 Hour hardware repair SLA
- Advanced traffic monitoring with per-service and per-IP breakdowns
- Emergency patch installation
View the Vancouver Data Center infrastructure specifications sheet.