Managed Hosting Support Approach

As a premier provider of global, managed hosting solutions, Hostway understands the importance of delivering outstanding service and support to our customers. Our live 24/7/365 support is always there when you need it.

Our experienced, highly trained customer-focused teams support you with an emphasis on proven solutions to real-world business problems. Our support technicians will quickly and professionally resolve your support requests. If your requests require a higher level of technical expertise, it will be escalated to the NOC and OPS teams for an efficient and accurate resolution.

At Hostway, our passion is to provide superior customer service. The deployment of your hosted solution is just the beginning. Our teams will continue to monitor your growth and provide expansion options that are best suited for you. We pride ourselves in understanding the scalability needs of growing businesses and are fully committed to ensuring you achieve your growth objectives. More than just your IT hosting, we are your partner.

Managed Hosting Includes:


  • Monitoring
  • Pre-installed Software
  • 1-hour Hardware Replacement SLA
  • Managed DNS



Optional Add-ons

  • Managed Backup
  • Managed Firewall
  • Managed Load Balancer
  • Managed Intrusion Detection/Prevention System
  • Professional Services
  • Security Tools

Your mission critical IT infrastructure will be continually monitored by a team of cross-platform technology experts so you can focus on the key initiatives that grow your business.

Integrated Customer Support Platform

A winning combination of state-of-the-art tools, expertise and personal attention.

With our unique managed hosting approach and definition, you can be confident that you are gaining a valuable and trusted managed hosting partner.

Read what our customers say.

Support Technology Diagram

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