Professional Services

Server and Device Administration

Network Administration

Our Network Administrators manage routers, switches, firewall, routing tables, and VPN and other network gears. They’ll also perform testing, deployment, upgrades, maintenance, repairs and network optimization.

Hardware Administration

We take care of your complete server system administration, including hardware deployment, upgrades, repairs and optimization.

Software Administration

We’ll provide OS layer administration, customizing, patch installation and upgrade maintenance.

Application Administration

Our experts can assist with deploying specific applications such as Microsoft SQL or MySQL and offer real-time support.

Backup and Recovery

Analysis

Every situation is different and requires customized recommendations. Hostway’s backup experts will analyze your particular needs and suggest a solution that is appropriate and complete for your organization. During our assessment, we take all variables into account, including data type and amount, relative importance, relevant regulations, and any other relevant backup and recovery issues.

Scheduling

Using our advanced internal network, we can immediately execute backups and adjust the schedule depending on your needs. As your needs grow, we’ll respond by increasing the frequency and extent of the backups.

Integrity Testing

Hostway’s experienced engineers test all backup systems to make sure they work properly. If a problem is discovered, the system is quickly replaced and retested.

Storage Alternative

Hostway provides trustworthy security and diverse data storage options. We also offer long-term archiving, remote backup, real-time data transfer and maintenance scheduling. To manage the centralized data storage and system, we have contracts with leading vendors and use industry-leading software and systems.

Data Restoration

If you lose data, or need to restore old data, Hostway’s expert staff will help with data recovery, including expansive backup center and real-time recovery.

Monitoring

Network

Hostway regularly checks and tests all routers and switches that can affect network performance. In order to ensure the smooth operation of the IDC and customer operations, we continuously monitor network backbone, national and international connections and general Internet health.

Data Center

We monitor our data centers’ HVAC, power, physical security, support system status and efficiency for maximum performance. Automatic monitoring technology allows us to set proactive warning systems to prevent issues.

Applications and Database

In order to monitor and optimize Web-centric applications and databases, we employ advanced software systems. We check a variety of variables around the OS and service components that affect the operating system’s performance. Performance, applicability and storage usage are monitored using preset system metrics.

Process and Services

Clients rely on Hostway to measure and monitor infrastructure metrics. Therefore, Hostway’s customized monitoring program allows for processing requests, job details, security incident, load balancing, and tracking and logging other Web activities.

Remote Monitoring

Hostway provides secure and efficient monitoring through a separate monitoring program for clients that require remote monitoring of their hosted infrastructure inside Hostway’s IDC or from their own NOC.

Reporting

Bandwidth

Hostway provides comprehensive real-time reports on bandwidth usage. Bandwidth reports include real-time measurements, history, external and internal usage, and more detailed reports.

Hardware

To obtain optimized performance, Hostway reports on the status of CPU, memory, disk sub system and provides advice on server operating plans and upgrades. Also, using Microsoft Operation Manager, we have the ability provide more detailed reports.

Security

Through constant connection to servers and other devices, we can determine security risk factors. No matter what the problem, we provide up-to-date and detailed reports for maximum security.

Backup

Continuous and stable backup is essential for consistent and uninterrupted Web site, data, and application operations. Hostway monitors and provides reports on data storage, data transfer, and other data backup variables so you are always prepared.

Web sites

Hostway customers can use various Web site statistics reporting tools to oversee Web log files. These analytics are especially useful to the technical and marketing staff responsible for Web site maintenance and performance.

Security

Physical

Hostway’s physical security system includes mantrap, motion detection, video surveillance and controlled keycard access. All entries are monitored and logged. Additionally, data centers are protected by security guards 24x7.

Network

Our industry-strength routers backbone networks, and N+1 gigabit firewall system, provide maximum security to high bandwidth users. Through provisioning independent IP blocs, we minimize problems that may arise from outside problems. Additionally, we maintain 24x7x365 security monitoring system.

Applications

Hostway offers managed security for your Internet-facing applications, such as your database, IIS, Apache, mail, ftp server, DNS and streaming services.

Security Patching

Through constant and vigorous patching and updates, we ensure maximum security. To make certain you are getting the latest patches, we maintain close relationships with all major technology vendors.

Anti Virus

For your protection, we use Norton AV and AVG. Anti virus solutions.

Threat Analysis

Hostway uses Microsoft Operations Manager to assess and process Web operation activities. All components such as firewall, load balancers, SSL accelerators and switches are constantly checked for vulnerability.

Security Testing Laboratory

Hostway checks all devices before deployment for security holes. Security testing includes installation, patching, shutting down unnecessary processes, and vulnerability scans.

Deployment and Scaling

One-Stop Service

Hostway can administer architecting, system purchases, installation, testing, repairs, and other day-to-day details of your hosting infrastructure. Based on this management foundation, we can replace or repair any components of the infrastructure.

Rapid Work Order Request Response

We respond to your work order requests on a real time basis. Even on more complex situations that require RFP response, we can respond within 24 hours in some cases.

Deployment Turnaround

We guarantee SLA deployment or we’ll pay the penalty. Our experience with deploying and maintaining over 30,000 servers around the world gives us the confidence to make this guarantee.

Performance/Capacity Analysis

Through years of experience of having managed such a massive system, we can help with optimizing your system deployment by accurately assessing your needs.

Automated Deployment Tools

Hostway developed an automatic deployment tool to aid in rolling out systems quickly and efficiently.

Monitoring Technologies

Hostway uses solutions from Microsoft, Sysgate, Cisco, Intercom and others for monitoring. Using these partnerships, we can provide expert advice on future capacity planning.

Hardware Maintenance

On-site Inventory

We maintain on-site inventory for all major devices to aid in fast and emergency deployments, repairs and upgrades.

Vendor Relationships

Hostway has cultivated close relationships with major hardware vendors to ensure a ready hardware supply as well as the quick service necessary to maintain smooth operations.