ISSUE 41 /// FEBRUARY 2005

Dear Valued Customer,

When it comes to the Internet, people expect immediate feedback and instant access to a variety of information. That’s why it’s no surprise that blogs have taken online communication by storm. While they started out as virtual soapboxes for enthusiastic types looking to express their opinions, blogs have morphed into a powerful tool for small business’s marketing campaigns. See how using Hostway’s new SiteBlog makes it quick and easy for you to join the blogging community and get your voice out there.

Enjoy!

Holly West
Editor, Hostway Newsletter
hwest@hostway.com




Blogging For a Better Business

Web logs, or "blogs," are a new way that businesses are taking viral marketing to the masses. Learn how frequent postings can become an effective marketing tool for your business site with this introduction to blogging. Learn More




Debbie Stock
Publisher
www.beachcalifornia.com

“As my Web site, Beachcalifornia.com grew during the past several years, Hostway's plans did not provide the needed bandwidth to help the site grow. A sales representative at Hostway spoke with her manager and set up a customized program just for me.

Recently, Hostway added increased bandwidth, file sums and storage size at an incredibly low price to their plans. I was able to save money by switching to the new plans, but am grateful for Hostway's awesome professionalism and assistance in listening to my needs and helping me on an individual basis.

Because I am able to count on Hostway for hosting reliability, price and great customer service, I use this company exclusively for 10 Web sites I maintain. Thank you Hostway!”


Isn't it time you were in the spotlight? If you have a story about how Hostway has helped you or your business, submit your site along with your Hostway experience to editor@hostway.com. Over 100,000 Hostway customers will see your story and Web site address. We can't wait to hear from you!




Smart Tip: Minimize Hold Times
While it’s never fun to be put on hold when you are having support issues, there are several ways to make sure the time you do spend waiting isn’t wasted. By keeping the following in mind, you can make sure that you make the most of idle time and get the best support possible.

Expedite the support process, by having your account information, such as your Domain Name, Customer ID, and SiteControl password on hand before dialing.

If you already have a trouble ticket number for an open issue, have that number available to save lookup and explanation time.

Help yourself by using valuable online resources available in SiteControl. SiteControl offers a thorough User’s Manual and Self-Help Guide that provides instant answers to common problems.

Know your patience is greatly appreciated. We work hard to resolve all customer issues with speed, accuracy and professionalism. We value your time and strive to do our best to make sure hold times are as short as possible.

If you have a question about your Web hosting account or a Hostway plan feature, write to and we might feature your question in the next customer newsletter.

Need to update your contact or billing information? Login to SiteControl now to update your account information, ensure continuous service and prevent any potential system delays.




As a Hostway customer, you're automatically entitled to many valuable features and services. This month, be sure to explore:

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Copyright © 2005 Hostway Corp. All rights reserved.


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When collaborating on projects, which of the following do you find the most effective?

51% 28% 4% 14% 3%

Email Communication
Group Meetings
Company Intranet/Portal
Phone/Conference Calls
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Hostway’s FREE SiteBlog makes participating in the blogging community fast and easy. Included with shared hosting and Advantage Dedicated Server plans, SiteBlog helps you voice your opinions on the Web, get feedback and add interactivity to your Web site. Start blogging now by accessing SiteBlog in the Website Tools section of SiteControl. Learn More