Hostway Worldwide  

Customer Support

Employees

Team members at Hostway excel at their jobs and always put our customer's needs first. We expect to exceed expectations and aren't happy doing anything less.

Training

Our team members' education begins the first day they start and continues throughout their careers at Hostway through our innovative and interactive Hostway University training.

Technology

Hostway continuously invests in improving our already impressive Unified Hostway Customer Support Engine, which includes:

  • SiteControl
    Our Web-based account management system empowers our customers to easily control all aspects of their accounts.

  • Customer Relationship Management System (CRM)
    The first Web hosting provider to invest in a CRM system, it provides our customer support team with instant and real-time access to customer information.

  • Global Data Center Automation System (G-DAS)
    A global clearinghouse for all modifications made to customers' accounts, G-DAS seamlessly connects our customers and customer support team to our 7 international data centers.

Current Customers

We're available to answer your
questions all day, every day.

Phone: 1-866-467-8929

Self-Help: SiteControl Login

Email:

Help Documents: Help Center

Help Center

Whether you need a step-by-step guide to account setup or a demonstration of how a Hostway feature works, our searchable help center puts easy-to-understand non-technical information at your fingertips.

Dedicated Server Support

If you’re looking for support information on dedicated servers, you’ll find phone numbers, direct access to initiating a support ticket and helpful documentation on the Dedicated Support page.

 

"Thank You for Being There When I Needed You the Most"

In our many conversations with Hostway customers, we are lucky to say we have the pleasure of receiving a lot of positive feedback. In one such instance, a customer sent us a simple yet poignant message that read, "Thank you for being there when I needed you the most."

This direct statement captures what we do best and the very reason we exist. We are here to provide you with world-class support 24/7/365. Our experience with delivering top-notch support combined with our fast, reliable and secure hosting infrastructure, make Hostway hosting solutions easy to use and hassle-free.

From the beginning, we realized that three elements must align for us to continuously deliver high-quality support: dedicated people, constant training and use of the latest technology.