Do I need any special software to launch my site?
As long as you have a browser and an Internet connection, you can get your website up and running. Hostway provides a Web-based FTP tool you can use to upload your files as well as an optional site building tool you can use to design your site. Of course, you can use your own FTP and HTML applications if you like.
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Once I place my order, how long does it take to get my site up and running?
Once you place your order and your payment is processed, you can upload your site immediately using the temporary URL we will provide you. Your temporary URL enables you to get your site up and running while your domain name propagates throughout the Internet.
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Does Hostway offer 24-hour support?
Yes. Hostway's technical support staff is available 24-hours a day to assist you with any problems you have. All of our plans provide email support. Select plans also provide 24-hour telephone support.
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Can I access my site at any time to make changes?
Yes. You can access your website files at any time to upload files or make changes. You can use Hostway's Web-based FTP to access your files, or you can use a third-party FTP client or Web development tool such as FrontPage. Any changes you make to your site will take effect immediately.
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How do I manage my account and access Hostway's tools? What about checking email?
Hostway provides a Web-based control panel, SiteControl, you can use to manage all aspects of your Web hosting account and access Hostway's suite of tools. Hostway also provides a Web-based email tool, SiteMail, that enables you to send and receive email.
Because both of these tools are Web-based, you can access them at any time and from any location as long as you have a browser and a connection to the Internet.
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What database solutions does Hostway offer?
Hostway offers a number of database solutions. For select Linux plans, Hostway offers MySQL , an open source relational database management system that utilizes the SQL database language. It is a multi-user, multi-threaded database server that provides speed, robustness and ease-of-use. Hostway's MySQL databases are hosted on a dedicated MySQL server to ensure better database processing and faster performance.
For select Windows plans, Hostway offers Microsoft SQL Server, a complete database and data analysis software package. It is highly scalable and well-suited to complex ecommerce sites and enterprise applications. At Hostway, Microsoft SQL Server databases are hosted on a managed server to ensure optimal use of resources and faster performance. Hostway's Windows plans also support Microsoft Access, an easy-to-use database application that integrates with many Microsoft Office products. Access is a good choice if you want to use data from an existing Microsoft Office product or if you do not have large amounts of data.
For detailed information on the databases the different plans support, please see Hostway's Plan Comparisons.
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Will Hostway help design my website?
Hostway provides a Web-based site building tool, SiteBuilder, that enables you to create your own website quickly and easily, even if you do not know HTML. SiteBuilder uses professionally designed templates and a gallery of hundreds of photos and images to give your site a professional appearance.
You can also contact Hostway at 1-866-491-9374 to have one of our Web designers create a customized website just for you.
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What is Hostway's policy on upgrading software that comes with my hosting plan?
You probably have some experience with upgrading software. If so, you are probably also aware of some of the pitfalls involved with such upgrades. As we are responsible for the reliability and stability of hundreds of thousands of websites and email systems, we are very careful when it comes to modifying our software.
As a matter of policy, we do not roll out the latest changes until they have been subjected to our extensive internal testing for at least several months. Also, we believe that it's wise to let the new release stabilize for several months, rather than roll out the changes immediately. Of course, there are some exceptions to this. When new security holes are identified and new patches released to fix them, we generally apply those patches right away.
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