Don't Just Dream About Working for a Place You Love – Make It a Reality

Hostway is a fast-paced, growing company that can never have enough savvy, enthusiastic and innovative talent on our team. We offer a competitive salary, casual work environment and a full range of benefits. Check out our latest offerings to find your next dream job.

Locations:

Multiple Locations

ITSM Data Modeling Engineer

Location: Austin, Tampa or Sofia, Bulgaria

Hostway is seeking an ITSM Data Modeling Engineer to join our Service Delivery team. The Data Modeling Engineer is part of the Global Service Transition team, sub-team Tools and Processes, and is responsible for real-time operational and business metrics aggregation, data warehousing and querying, schema and data management as well as a number of other analytic infrastructure systems.

Essential Job Duties and Responsibilities

  • Design, architect, and develop the company’s data model.
  • Collect and validate Business and Operational Requirements throughout Hostway and link them to the data models embedded in the different BSS/OSS containers. Render the Business and Operational Requirements through the appropriate and Available Data Mapping and build a Detailed Design of (bi-directional) System Integrations, within Hostway and to the Systems of Hostway Clients and Delivery Partners.
  • Design, build, and support a new data warehouse/CMDB for Hostway’s business.
  • Create and support various ETL scripts, jobs, and technologies.
  • Tune and optimize data storage technologies.
  • Interact with data analysts and power users to define metrics to build data models.
  • Function as data expert to advise users on the usage of structured and unstructured data.
  • Support APIs, tools, and 3rd party products to extract data from Cloud/ Saas applications.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Information Management or related field.
  • Minimum 5 to 8 years of applicable work experience.
  • Detailed knowledge and experience with Data warehousing architecture and data modeling best practices.
  • Expertise around database programming and performance tuning techniques.
  • Exposure to one or more ETL tools and a solid understanding of ETL pipelines.
  • Expert knowledge of SQL.
  • Advanced skills in scripting language such as Ruby or Python.
  • Experience with OLTP and OLAP databases.
  • Firm understanding of ITIL V3 best practice

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number DME071615BD.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

ITSM Architect

Location: Austin, Tampa or Sofia, Bulgaria

Hostway is seeking an ITSM Architect to join our Service Delivery team. The ITSM Architect is responsible for designing, installing, managing, and maintaining the ITSM Tool Framework of Hostway, as well as integrating with the Business Support Systems and other tools (such as Jira used in R&D).We are looking for experienced architect who have proven track record of being solution and delivery focused, and who can perform at a high level leading strategic, cross-functional, business facing and technical initiatives.

Essential Job Duties and Responsibilities

  • Technical architect for all ITSM related solutions, including understanding and documenting the full system architecture.
  • Primary point of contact for overall system architecture and functionality; have a full understanding of how everything relates and how dependency impacts and changes or updates.
  • Architecture and design of major software products critical to the system and ITSM solutions.
  • Apply advanced technical knowledge in multiple areas to understand and improve current architecture design.
  • Work with peers in other groups to define ITSM architecture and deployment standards and best practices to control, enhance and improve overall system stability and availability.
  • Interact with internal teams to help solve critical deployment and architecture issues.
  • Produce detailed conceptual and logical architectures that meet all business and technical requirements provided.
  • Produce detailed physical architectures that will lead to timely and successful deployment of ITSM related systems.
  • Proven experience in design and implementation of a Configuration Management Database (CMDB).

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, information science or related field.
  • ITILv3 Foundation Certified.
  • Minimum of 10 years’ experience working in a technical environment.
  • Extremely influential with a proven track record of successfully navigating organizations through change efforts.
  • Previous experience working with ScienceLogic and ZenDesk.
  • Previous experience working with enterprise level clients.
  • Experience with Architecture Frameworks such as TOGAF.
  • Excellent analytical and troubleshooting skills.

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number ITSM070315BD.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Senior Product Manager, Cloud Services

Location: Dallas, TX or San Antonio, TX

Hostway is seeking a Senior Product Manager of Cloud Services to join our Managed Hosting and Cloud Services team. As the Senior Product Manager for Cloud Services you will be responsible for defining, prioritizing, planning and driving the execution of the vision for Hostway’s Cloud Services Portfolio. Hostway considers its product management positions to be leadership roles, both internally and externally, so each member of the team must possess business acumen as well as engineering wherewithal in order to be able to strategize, drive and bring their services to market. Product Managers must have their finger on the pulse of the cloud industry to understand the competitive landscape, work extensively with customers to ensure our roadmaps are aligned with our target markets, and work cross functionally with sales (indirect and direct), marketing, engineering, service delivery and finance in order to successfully prioritize features and develop the products that our customers need.

The Managed and Cloud Hosting Services team is growing rapidly and we are investing heavily in expanding our feature set to position Hostway as a leader in managed cloud solutions for the midmarket. If you’re an experienced cloud services product manager that’s passionate about solving customer problems and has a successful track record of building, launching and sustaining cloud services then this is the right position for you.

Essential Job Duties and Responsibilities

  • Drive the product direction for Hostway’s Cloud Services portfolio working closely with customers, product marketing, sales, and service delivery.
  • Drive competitive analysis, conduct market research, and follow industry shifts and trends to guide you through product planning process.
  • Manage daily activities to effectively balance selling time and daily calendar to ensure sufficient sales activity.
  • Develop clear and precise business proposal and product requirement documents that can easily be translated into execution plans by all impacted functional organizations.
  • Work closely with the Managed Services and Cloud Product Marketing team to define and adjust go to market plans and to ensure proper messaging and product positioning.
  • Track and report on all key performance metrics associated with your product portfolio to ensure you’re meeting your revenue, customer acquisition, and product adoption goals.
  • Work closely with service delivery to ensure the service is operating as expected and customers are receiving the intended user experiences.
  • Continually improve and evolve customer value by maintaining and executing an effective service roadmap and long term service vision.

Desired Minimum Qualifications

  • Minimum of 5 years of experience in Product Management for a cloud service provider or managed services company offering a highly virtualized service delivery platform
  • Proven experience in launching cloud services to market
  • Deep understanding of the Infrastructure-as-a-Service Market and emerging cloud trends
  • Deep understanding of managed services, managed cloud, and public and private cloud solutions
  • Strong technical aptitude around server, storage, and networking virtualization. Understanding of Microsoft Azure, Azure Pack or Azure Stack is highly preferred.
  • Outstanding written and oral communication skills and strong organizational and analytical skills.
  • Ability to translate deep technical product information into meaningful business language.
  • Ability to operate in cross-functional teams and execute effectively under aggressive deadlines.
  • Strong organizational, managerial, and communication skills, with proven ability to handle multiple projects and deliver results.
  • Exposure to segmentation, positioning, pricing, and new product development practices are required.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number PMD051515TS.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Strategic Account Executive

Location: Chicago, Austin, Dallas or San Antonio

Hostway is seeking a Strategic Account Executive. The Strategic Account Executive (SAE) sets the strategy for the overall business growth for their assigned accounts. The SAE is also expected to be integral in Hostway’s overall strategy in the segments where their assigned accounts participate.

Essential Job Duties and Responsibilities

  • Generating new revenue through developing opportunities and closing sales of new and existing business customers.
  • Establish new business contacts through a variety of prospective clients.
  • Manage daily activities to effectively balance selling time and daily calendar to ensure sufficient sales activity.
  • Formulate and implement comprehensive account management strategy with Account Managers to achieve plan across exiting and newly assigned accounts.
  • Have a Consultative Solution selling style that looks at the overall account, the drivers, and can craft a sales approach that maximizes our overall competencies and value proposition.
  • Maintain and grow assigned existing customer revenue stream across all product lines.
  • Develop an Account Plan per client that defines how we are aligned and tracking to business development within the account (i.e. in flight projects, expansions, High Availability build outs.)
  • Conduct quarterly reviews and onsite meets with your accounts as feasible.
  • Exhibit an ability to hold and navigate at a sales level technical conversations around several technology domains such as Cloud, Hosting, and various Managed Services.
  • Accurately maintain sales forecasts as required by Management.
  • Gain knowledge and insight to customer’s business priorities and challenges and propose Hostway solutions to address these needs either organically or through our Partner/ Channel network.
  • Work closely with Product Management to develop quotes/ proposals; communicate concepts to technical and non-technical key client decision makers.

Desired Minimum Qualifications

  • 4+ years of strategic account management and consultative business- to- business outside sales experience within the technology and network services industry preferred.
  • Bachelor’s degree in technology, business or related field or equivalent combination of education and experience.
  • Demonstrated a verifiable track record of achievement in selling multiple products to medium sized businesses such as found in Systems Integrator and Reseller environments.
  • Strong business acumen.
  • Salesforce.com experience preferred.
  • Strong team orientation and a competitive nature.
  • Strong internal drive and salesmenship.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SAE031615JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Solutions Architect

Location: Chicago, Austin, San Antonio or Dallas

Hostway is seeking a Solutions Architect to be a key member of our Strategic Accounts Sales Team. The Solutions Architect will be responsible for the overall design of the application and mapping client business requirements to systems/ technical requirements. The idea candidate will display experience with performing evaluations of technology standards, tools, products, and solutions, make rational design decisions from business and technical perspectives, and communicate recommendations. The Solutions Architect works with supporting team members to deliver the complete solution for the customer.

Essential Job Duties and Responsibilities

  • Share best practices and be consultative to clients throughout the duration of the project.
  • Gather and prioritize client requirements, and work closely with members of the Strategic Accounts team as well as other cross- functional business units, to oversee and approve Hostway service offerings, client solutions, deliverables, and other enhancements or modifications for the Hostway offering and associated practices.
  • Interface with clients and the Hostway sales organization to drive results and meet business plan objectives, while ensuring that Hostway’s capabilities meet client needs and client satisfaction goals.
  • Ensure delivery of quality services and organizational compliance with established Hostway offering and associated practice standards, generally recognized and/or internally adopted methodologies, and other industry best practices.
  • Recommend information technology strategies, procedures and offerings with organizational outcomes in mind.
  • Work with Finance and Service Delivery teams to create client specific solutions and update our pricing models as appropriate.
  • Produce a detailed functional design document to match customer requirements.
  • Produce technical specifications for custom development and systems integration requirements.
  • Provide current best practices and 3rd party solution alternatives as part of the functional design document.
  • Participate in training design, documentation and delivery efforts.
  • Participate and lead, when needed, project meetings with the customer.
  • Participate in internal projects as required.
  • Participate in pre-sales activities.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent preferred.
  • 10+ years of industry experience.
  • Strong presentation and communication skills.
  • Ability to understand business requirements and convert them into solution designs.
  • Knowledge of web-based systems architecture, service- based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints.
  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SA060415JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Senior Product Development Manager

Location: Chicago or Vancouver BC

The Senior Product Development Manager is responsible for creating and maintaining a strategic product roadmap. This role will own the product development lifecycle process from concept to business case, to prioritization, to implementation and continual post-launch improvement. The Product Development Manager serves as the principal inter-departmental liaison and ensures that all functional areas are positioned to successfully launch and support new products.

The Senior Product Development Manager is accountable for the overall profitability of products, and maintains a gross margin and lifetime value analysis for all major product lines. The Product Development Manager is also responsible for researching, vetting, and selecting vendors that contribute components of the solution set for customers and partners, and for maintaining these relationships on an on-going basis. Finally, the Product Development Manage ensures that the needs of wholesale partners are being met and that gaps in requirements are backed into the product development roadmap and delivered in a timely fashion.

Essential Job Duties And Responsibilities:

  • Own the product development lifecycle from concept to launch to post-launch optimizations and continual service improvement.
  • Create and champion the product roadmap both internally to staff, and externally to customers and partners. Provide regular progress updates to senior staff and to the company at large.
  • Serve as the principal customer advocate within the company and communicate regularly with customers across all product lines to solicit feedback and ensure their demands are being met and expectations are being exceeded. Represent the needs of customers at all senior meetings.
  • Coordinate the development and maintenance of a comprehensive competitive analysis and flag areas where the value of our offer is lagging behind those of competitors.
  • Create, implement, and enforce a process of continual service improvement, whereby all aspects of the product lines are updated on a regular basis to keep them one step ahead of the competition.
  • Track and continuously improve the overall profitability of all product lines and maintain a lifetime value analysis.
  • Research, select, and negotiate terms with third party vendors that contribute to the company’s solution set, or that provide technology that is core to our ability to deliver products and services.
  • Work with sales to solicit feedback on pricing, feature set, and competitive position, and ensure they have the products and pricing needed to be successful.
  • Collaborate with marketing to develop messaging, positioning, and promotions that result in effective demand generation campaigns.
  • Serve as a company and product evangelist in hosting and application communities and social media.

Desired Minimum Qualifications:

  • A minimum of 5-7 years of product management experience in a hosting, Software as a Service, or software development environment with a proven track record of success in bringing hosted products to market.
  • Bachelor’s degree (engineering, marketing, business, or related field).
  • Technical and business knowledge of enterprise data centers and cloud infrastructure operations
  • Experience with Agile development/Scrum methodologies.
  • Experience creating requirements documentation and managing product roadmaps.
  • Strong planning and project management skills.
  • Ability to understand and write technical documentation.
  • Experience working in a driven, dynamic environment.
  • Strong collaborative skills and the ability to be speak openly with customers in the interest of getting direct feedback on our product suite.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SPM030514JP.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

Sales Representative, New Acquisition

Location: Austin and San Antonio

Hostway is seeking a proven New Acquisition Sales Representative to maximize new revenue through inbound channels and to generate additional revenue through outbound referrals. The right sales person will have an understanding of the SMB to Enterprise market and be considered a professionally polished, effective communicator and presenter that consistently works to interact with senior-level management in order to positively affect the final purchase decisions. This role can be based in Austin or San Antonio.

Essential Job Duties And Responsibilities:

  • Provide prospects with Hostway’s product offering based on facts and an understanding of the customer's current/future needs.
  • Responsible and committed to effectively organizing their workload to exceed sales metrics and accurately forecast all revenue opportunities in a timely manner. Should be familiar with CRM tools (i.e. salesforce.com).
  • Acknowledge their part in creating promoter customers and works to identify new ways to leverage our product set in order to delight them.
  • Must be able to handle price negotiations with a focus on value-based selling and position the core differentiators of Hostway in a way that clearly shows our customers what they will receive for their commitments to us.
  • Collaborate with Sales Engineering to determine best product and services fit.

Desired Minimum Qualifications:

  • Highly skilled in managing complex sales cycles and navigating the procurement organizations and processes.
  • Track record proves the ability to sell into C level management.
  • High-energy enterprise salesperson (minimum 1 - 2 years of technology sales).
  • 3 years minimum of sales experience. With focused on new account acquisition (Sales Hunter).
  • Ability to successfully work and promote client's environment and requirements internally within inter-functional groups.
  • Bachelor’s degree, preferred.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SR120114AH.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan and much more. If you are interested in joining a profitable, growing and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.


Chicago, Illinois

Strategic Account Executive

Location: Chicago, Austin, Dallas or San Antonio

Hostway is seeking a Strategic Account Executive. The Strategic Account Executive (SAE) sets the strategy for the overall business growth for their assigned accounts. The SAE is also expected to be integral in Hostway’s overall strategy in the segments where their assigned accounts participate.

Essential Job Duties and Responsibilities

  • Generating new revenue through developing opportunities and closing sales of new and existing business customers.
  • Establish new business contacts through a variety of prospective clients.
  • Manage daily activities to effectively balance selling time and daily calendar to ensure sufficient sales activity.
  • Formulate and implement comprehensive account management strategy with Account Managers to achieve plan across exiting and newly assigned accounts.
  • Have a Consultative Solution selling style that looks at the overall account, the drivers, and can craft a sales approach that maximizes our overall competencies and value proposition.
  • Maintain and grow assigned existing customer revenue stream across all product lines.
  • Develop an Account Plan per client that defines how we are aligned and tracking to business development within the account (i.e. in flight projects, expansions, High Availability build outs.)
  • Conduct quarterly reviews and onsite meets with your accounts as feasible.
  • Exhibit an ability to hold and navigate at a sales level technical conversations around several technology domains such as Cloud, Hosting, and various Managed Services.
  • Accurately maintain sales forecasts as required by Management.
  • Gain knowledge and insight to customer’s business priorities and challenges and propose Hostway solutions to address these needs either organically or through our Partner/ Channel network.
  • Work closely with Product Management to develop quotes/ proposals; communicate concepts to technical and non-technical key client decision makers.

Desired Minimum Qualifications

  • 4+ years of strategic account management and consultative business- to- business outside sales experience within the technology and network services industry preferred.
  • Bachelor’s degree in technology, business or related field or equivalent combination of education and experience.
  • Demonstrated a verifiable track record of achievement in selling multiple products to medium sized businesses such as found in Systems Integrator and Reseller environments.
  • Strong business acumen.
  • Salesforce.com experience preferred.
  • Strong team orientation and a competitive nature.
  • Strong internal drive and salesmenship.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SAE031615JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Solutions Architect

Location: Chicago, Austin, San Antonio or Dallas

Hostway is seeking a Solutions Architect to be a key member of our Strategic Accounts Sales Team. The Solutions Architect will be responsible for the overall design of the application and mapping client business requirements to systems/ technical requirements. The idea candidate will display experience with performing evaluations of technology standards, tools, products, and solutions, make rational design decisions from business and technical perspectives, and communicate recommendations. The Solutions Architect works with supporting team members to deliver the complete solution for the customer.

Essential Job Duties and Responsibilities

  • Share best practices and be consultative to clients throughout the duration of the project.
  • Gather and prioritize client requirements, and work closely with members of the Strategic Accounts team as well as other cross- functional business units, to oversee and approve Hostway service offerings, client solutions, deliverables, and other enhancements or modifications for the Hostway offering and associated practices.
  • Interface with clients and the Hostway sales organization to drive results and meet business plan objectives, while ensuring that Hostway’s capabilities meet client needs and client satisfaction goals.
  • Ensure delivery of quality services and organizational compliance with established Hostway offering and associated practice standards, generally recognized and/or internally adopted methodologies, and other industry best practices.
  • Recommend information technology strategies, procedures and offerings with organizational outcomes in mind.
  • Work with Finance and Service Delivery teams to create client specific solutions and update our pricing models as appropriate.
  • Produce a detailed functional design document to match customer requirements.
  • Produce technical specifications for custom development and systems integration requirements.
  • Provide current best practices and 3rd party solution alternatives as part of the functional design document.
  • Participate in training design, documentation and delivery efforts.
  • Participate and lead, when needed, project meetings with the customer.
  • Participate in internal projects as required.
  • Participate in pre-sales activities.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent preferred.
  • 10+ years of industry experience.
  • Strong presentation and communication skills.
  • Ability to understand business requirements and convert them into solution designs.
  • Knowledge of web-based systems architecture, service- based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints.
  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SA060415JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Senior Product Development Manager

Location: Chicago or Vancouver BC

The Senior Product Development Manager is responsible for creating and maintaining a strategic product roadmap. This role will own the product development lifecycle process from concept to business case, to prioritization, to implementation and continual post-launch improvement. The Product Development Manager serves as the principal inter-departmental liaison and ensures that all functional areas are positioned to successfully launch and support new products.

The Senior Product Development Manager is accountable for the overall profitability of products, and maintains a gross margin and lifetime value analysis for all major product lines. The Product Development Manager is also responsible for researching, vetting, and selecting vendors that contribute components of the solution set for customers and partners, and for maintaining these relationships on an on-going basis. Finally, the Product Development Manage ensures that the needs of wholesale partners are being met and that gaps in requirements are backed into the product development roadmap and delivered in a timely fashion.

Essential Job Duties And Responsibilities:

  • Own the product development lifecycle from concept to launch to post-launch optimizations and continual service improvement.
  • Create and champion the product roadmap both internally to staff, and externally to customers and partners. Provide regular progress updates to senior staff and to the company at large.
  • Serve as the principal customer advocate within the company and communicate regularly with customers across all product lines to solicit feedback and ensure their demands are being met and expectations are being exceeded. Represent the needs of customers at all senior meetings.
  • Coordinate the development and maintenance of a comprehensive competitive analysis and flag areas where the value of our offer is lagging behind those of competitors.
  • Create, implement, and enforce a process of continual service improvement, whereby all aspects of the product lines are updated on a regular basis to keep them one step ahead of the competition.
  • Track and continuously improve the overall profitability of all product lines and maintain a lifetime value analysis.
  • Research, select, and negotiate terms with third party vendors that contribute to the company’s solution set, or that provide technology that is core to our ability to deliver products and services.
  • Work with sales to solicit feedback on pricing, feature set, and competitive position, and ensure they have the products and pricing needed to be successful.
  • Collaborate with marketing to develop messaging, positioning, and promotions that result in effective demand generation campaigns.
  • Serve as a company and product evangelist in hosting and application communities and social media.

Desired Minimum Qualifications:

  • A minimum of 5-7 years of product management experience in a hosting, Software as a Service, or software development environment with a proven track record of success in bringing hosted products to market.
  • Bachelor’s degree (engineering, marketing, business, or related field).
  • Technical and business knowledge of enterprise data centers and cloud infrastructure operations
  • Experience with Agile development/Scrum methodologies.
  • Experience creating requirements documentation and managing product roadmaps.
  • Strong planning and project management skills.
  • Ability to understand and write technical documentation.
  • Experience working in a driven, dynamic environment.
  • Strong collaborative skills and the ability to be speak openly with customers in the interest of getting direct feedback on our product suite.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SPM030514JP.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.


Austin, Texas

ITSM Data Modeling Engineer

Location: Austin, Tampa or Sofia, Bulgaria

Hostway is seeking an ITSM Data Modeling Engineer to join our Service Delivery team. The Data Modeling Engineer is part of the Global Service Transition team, sub-team Tools and Processes, and is responsible for real-time operational and business metrics aggregation, data warehousing and querying, schema and data management as well as a number of other analytic infrastructure systems.

Essential Job Duties and Responsibilities

  • Design, architect, and develop the company’s data model.
  • Collect and validate Business and Operational Requirements throughout Hostway and link them to the data models embedded in the different BSS/OSS containers. Render the Business and Operational Requirements through the appropriate and Available Data Mapping and build a Detailed Design of (bi-directional) System Integrations, within Hostway and to the Systems of Hostway Clients and Delivery Partners.
  • Design, build, and support a new data warehouse/CMDB for Hostway’s business.
  • Create and support various ETL scripts, jobs, and technologies.
  • Tune and optimize data storage technologies.
  • Interact with data analysts and power users to define metrics to build data models.
  • Function as data expert to advise users on the usage of structured and unstructured data.
  • Support APIs, tools, and 3rd party products to extract data from Cloud/ Saas applications.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Information Management or related field.
  • Minimum 5 to 8 years of applicable work experience.
  • Detailed knowledge and experience with Data warehousing architecture and data modeling best practices.
  • Expertise around database programming and performance tuning techniques.
  • Exposure to one or more ETL tools and a solid understanding of ETL pipelines.
  • Expert knowledge of SQL.
  • Advanced skills in scripting language such as Ruby or Python.
  • Experience with OLTP and OLAP databases.
  • Firm understanding of ITIL V3 best practice

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number DME071615BD.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

ITSM Architect

Location: Austin, Tampa or Sofia, Bulgaria

Hostway is seeking an ITSM Architect to join our Service Delivery team. The ITSM Architect is responsible for designing, installing, managing, and maintaining the ITSM Tool Framework of Hostway, as well as integrating with the Business Support Systems and other tools (such as Jira used in R&D).We are looking for experienced architect who have proven track record of being solution and delivery focused, and who can perform at a high level leading strategic, cross-functional, business facing and technical initiatives.

Essential Job Duties and Responsibilities

  • Technical architect for all ITSM related solutions, including understanding and documenting the full system architecture.
  • Primary point of contact for overall system architecture and functionality; have a full understanding of how everything relates and how dependency impacts and changes or updates.
  • Architecture and design of major software products critical to the system and ITSM solutions.
  • Apply advanced technical knowledge in multiple areas to understand and improve current architecture design.
  • Work with peers in other groups to define ITSM architecture and deployment standards and best practices to control, enhance and improve overall system stability and availability.
  • Interact with internal teams to help solve critical deployment and architecture issues.
  • Produce detailed conceptual and logical architectures that meet all business and technical requirements provided.
  • Produce detailed physical architectures that will lead to timely and successful deployment of ITSM related systems.
  • Proven experience in design and implementation of a Configuration Management Database (CMDB).

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, information science or related field.
  • ITILv3 Foundation Certified.
  • Minimum of 10 years’ experience working in a technical environment.
  • Extremely influential with a proven track record of successfully navigating organizations through change efforts.
  • Previous experience working with ScienceLogic and ZenDesk.
  • Previous experience working with enterprise level clients.
  • Experience with Architecture Frameworks such as TOGAF.
  • Excellent analytical and troubleshooting skills.

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number ITSM070315BD.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Strategic Account Executive

Location: Chicago, Austin, Dallas or San Antonio

Hostway is seeking a Strategic Account Executive. The Strategic Account Executive (SAE) sets the strategy for the overall business growth for their assigned accounts. The SAE is also expected to be integral in Hostway’s overall strategy in the segments where their assigned accounts participate.

Essential Job Duties and Responsibilities

  • Generating new revenue through developing opportunities and closing sales of new and existing business customers.
  • Establish new business contacts through a variety of prospective clients.
  • Manage daily activities to effectively balance selling time and daily calendar to ensure sufficient sales activity.
  • Formulate and implement comprehensive account management strategy with Account Managers to achieve plan across exiting and newly assigned accounts.
  • Have a Consultative Solution selling style that looks at the overall account, the drivers, and can craft a sales approach that maximizes our overall competencies and value proposition.
  • Maintain and grow assigned existing customer revenue stream across all product lines.
  • Develop an Account Plan per client that defines how we are aligned and tracking to business development within the account (i.e. in flight projects, expansions, High Availability build outs.)
  • Conduct quarterly reviews and onsite meets with your accounts as feasible.
  • Exhibit an ability to hold and navigate at a sales level technical conversations around several technology domains such as Cloud, Hosting, and various Managed Services.
  • Accurately maintain sales forecasts as required by Management.
  • Gain knowledge and insight to customer’s business priorities and challenges and propose Hostway solutions to address these needs either organically or through our Partner/ Channel network.
  • Work closely with Product Management to develop quotes/ proposals; communicate concepts to technical and non-technical key client decision makers.

Desired Minimum Qualifications

  • 4+ years of strategic account management and consultative business- to- business outside sales experience within the technology and network services industry preferred.
  • Bachelor’s degree in technology, business or related field or equivalent combination of education and experience.
  • Demonstrated a verifiable track record of achievement in selling multiple products to medium sized businesses such as found in Systems Integrator and Reseller environments.
  • Strong business acumen.
  • Salesforce.com experience preferred.
  • Strong team orientation and a competitive nature.
  • Strong internal drive and salesmenship.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SAE031615JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Solutions Architect

Location: Chicago, Austin, San Antonio or Dallas

Hostway is seeking a Solutions Architect to be a key member of our Strategic Accounts Sales Team. The Solutions Architect will be responsible for the overall design of the application and mapping client business requirements to systems/ technical requirements. The idea candidate will display experience with performing evaluations of technology standards, tools, products, and solutions, make rational design decisions from business and technical perspectives, and communicate recommendations. The Solutions Architect works with supporting team members to deliver the complete solution for the customer.

Essential Job Duties and Responsibilities

  • Share best practices and be consultative to clients throughout the duration of the project.
  • Gather and prioritize client requirements, and work closely with members of the Strategic Accounts team as well as other cross- functional business units, to oversee and approve Hostway service offerings, client solutions, deliverables, and other enhancements or modifications for the Hostway offering and associated practices.
  • Interface with clients and the Hostway sales organization to drive results and meet business plan objectives, while ensuring that Hostway’s capabilities meet client needs and client satisfaction goals.
  • Ensure delivery of quality services and organizational compliance with established Hostway offering and associated practice standards, generally recognized and/or internally adopted methodologies, and other industry best practices.
  • Recommend information technology strategies, procedures and offerings with organizational outcomes in mind.
  • Work with Finance and Service Delivery teams to create client specific solutions and update our pricing models as appropriate.
  • Produce a detailed functional design document to match customer requirements.
  • Produce technical specifications for custom development and systems integration requirements.
  • Provide current best practices and 3rd party solution alternatives as part of the functional design document.
  • Participate in training design, documentation and delivery efforts.
  • Participate and lead, when needed, project meetings with the customer.
  • Participate in internal projects as required.
  • Participate in pre-sales activities.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent preferred.
  • 10+ years of industry experience.
  • Strong presentation and communication skills.
  • Ability to understand business requirements and convert them into solution designs.
  • Knowledge of web-based systems architecture, service- based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints.
  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SA060415JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Sales Representative, New Acquisition

Location: Austin and San Antonio

Hostway is seeking a proven New Acquisition Sales Representative to maximize new revenue through inbound channels and to generate additional revenue through outbound referrals. The right sales person will have an understanding of the SMB to Enterprise market and be considered a professionally polished, effective communicator and presenter that consistently works to interact with senior-level management in order to positively affect the final purchase decisions. This role can be based in Austin or San Antonio.

Essential Job Duties And Responsibilities:

  • Provide prospects with Hostway’s product offering based on facts and an understanding of the customer's current/future needs.
  • Responsible and committed to effectively organizing their workload to exceed sales metrics and accurately forecast all revenue opportunities in a timely manner. Should be familiar with CRM tools (i.e. salesforce.com).
  • Acknowledge their part in creating promoter customers and works to identify new ways to leverage our product set in order to delight them.
  • Must be able to handle price negotiations with a focus on value-based selling and position the core differentiators of Hostway in a way that clearly shows our customers what they will receive for their commitments to us.
  • Collaborate with Sales Engineering to determine best product and services fit.

Desired Minimum Qualifications:

  • Highly skilled in managing complex sales cycles and navigating the procurement organizations and processes.
  • Track record proves the ability to sell into C level management.
  • High-energy enterprise salesperson (minimum 1 - 2 years of technology sales).
  • 3 years minimum of sales experience. With focused on new account acquisition (Sales Hunter).
  • Ability to successfully work and promote client's environment and requirements internally within inter-functional groups.
  • Bachelor’s degree, preferred.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SR120114AH.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan and much more. If you are interested in joining a profitable, growing and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

Enterprise Server Support (3rd shift)

Location: Austin, TX

Hostway is looking for an Enterprise Server Support II in our Austin Data Center. The position will include a variety of responsibilities in a fast-paced environment. Technicians are responsible for tasks ranging from building and imaging servers to supporting customers via phone and email support, as well as participating with internal projects and large enterprise customers. The ideal candidate is highly motivated, imaginative, innovative, easy to work with, and excited to learn new, bleeding-edge technologies. This is a 3rd shift role.

Essential Job Duties And Responsibilities:

  • Engage with our customers using both phone and customer portals
  • Support both Windows and Linux dedicated and virtual server customers
  • Assist and educate customers on basic and advanced use of products and services
  • Educate customers on the availability of internal and external resources
  • Be a part of a team who knows the value of mentoring and promoting technical growth for all team members
  • Possess the ability to comprehend and execute company-wide interdepartmental escalation procedures
  • Participate in team meetings, providing input and suggestions to further increase productivity
  • Must have flexible shift availability including nights and weekends
  • Must have excellent problem solving skills and the ability to prioritize tasks and responsibilities
  • Possess the desire to take on advanced responsibilities
  • Perform other duties as assigned

Desired Minimum Qualifications:

  • Experience supporting Windows and/ or Linux operating systems
  • Server hardware knowledge (hands-on experience a plus)
  • At least 2 years’ experience in a technical support or server administrator position
  • Basic to intermediate knowledge of the following: Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, VMware, PHP, MySQL, MSSQL, Hyper-V
  • Knowledge of IP tables and Windows Firewalls
  • Working knowledge of Apache, MySQL and IIS
  • Ability to demonstrate effective verbal and communication skills

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number ESS040114BG.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan and much more. If you are interested in joining a profitable, growing and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.


San Antonio, Texas

Senior Product Manager, Cloud Services

Location: Dallas, TX or San Antonio, TX

Hostway is seeking a Senior Product Manager of Cloud Services to join our Managed Hosting and Cloud Services team. As the Senior Product Manager for Cloud Services you will be responsible for defining, prioritizing, planning and driving the execution of the vision for Hostway’s Cloud Services Portfolio. Hostway considers its product management positions to be leadership roles, both internally and externally, so each member of the team must possess business acumen as well as engineering wherewithal in order to be able to strategize, drive and bring their services to market. Product Managers must have their finger on the pulse of the cloud industry to understand the competitive landscape, work extensively with customers to ensure our roadmaps are aligned with our target markets, and work cross functionally with sales (indirect and direct), marketing, engineering, service delivery and finance in order to successfully prioritize features and develop the products that our customers need.

The Managed and Cloud Hosting Services team is growing rapidly and we are investing heavily in expanding our feature set to position Hostway as a leader in managed cloud solutions for the midmarket. If you’re an experienced cloud services product manager that’s passionate about solving customer problems and has a successful track record of building, launching and sustaining cloud services then this is the right position for you.

Essential Job Duties and Responsibilities

  • Drive the product direction for Hostway’s Cloud Services portfolio working closely with customers, product marketing, sales, and service delivery.
  • Drive competitive analysis, conduct market research, and follow industry shifts and trends to guide you through product planning process.
  • Manage daily activities to effectively balance selling time and daily calendar to ensure sufficient sales activity.
  • Develop clear and precise business proposal and product requirement documents that can easily be translated into execution plans by all impacted functional organizations.
  • Work closely with the Managed Services and Cloud Product Marketing team to define and adjust go to market plans and to ensure proper messaging and product positioning.
  • Track and report on all key performance metrics associated with your product portfolio to ensure you’re meeting your revenue, customer acquisition, and product adoption goals.
  • Work closely with service delivery to ensure the service is operating as expected and customers are receiving the intended user experiences.
  • Continually improve and evolve customer value by maintaining and executing an effective service roadmap and long term service vision.

Desired Minimum Qualifications

  • Minimum of 5 years of experience in Product Management for a cloud service provider or managed services company offering a highly virtualized service delivery platform
  • Proven experience in launching cloud services to market
  • Deep understanding of the Infrastructure-as-a-Service Market and emerging cloud trends
  • Deep understanding of managed services, managed cloud, and public and private cloud solutions
  • Strong technical aptitude around server, storage, and networking virtualization. Understanding of Microsoft Azure, Azure Pack or Azure Stack is highly preferred.
  • Outstanding written and oral communication skills and strong organizational and analytical skills.
  • Ability to translate deep technical product information into meaningful business language.
  • Ability to operate in cross-functional teams and execute effectively under aggressive deadlines.
  • Strong organizational, managerial, and communication skills, with proven ability to handle multiple projects and deliver results.
  • Exposure to segmentation, positioning, pricing, and new product development practices are required.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number PMD051515TS.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Marketing Content Specialist

Location: San Antonio, TX

Hostway has an immediate opening for an experienced Marketing Content Specialist to join our growing marketing team. We are seeking a strategic, innovative thinker with an understanding of marketing, social platforms and relevant product content. 

In this position, you will help support key marketing programs related to our product portfolio, ensuring we develop the best programs for the market by employing market research, customer segmentation, and competitive positioning across assigned product lines. As a Marketing Content Specialist, you will be responsible for developing high-impact content campaigns aimed at educating, acquiring and retaining customers. These content campaigns will involve implementing best practice marketing strategies and will target audiences with segmented, relevant and coherent communications.

In this role, you will also be challenged to work with the team to align the marketing communication and strategy with the wider marketing initiatives, and in this way to deliver a consistent, holistic and integrated experience across our customer's lifecycle. This means you work with a cross-functional team across sales, communications, product management, support and more.

Essential Job Duties and Responsibilities

  • Create relevant content marketing campaigns, across multiple platforms that will drive demand generation and thought leadership in industry.
  • Manage social platforms across the corporation to ensure connection to consumer, including new content, notification, outages, etc.
  • Collaborate between marketing, sales, and product management to ensure the customers’ voice is understood and top of mind for all content marketing initiatives
  • Review and translate insightful, comprehensive market research to understand the needs of the market and turn them into product requirements and customer insights
  • Manage the product marketing development lifecycle to ensure all products are brought to launch successfully from a marketing perspective and maximum exposure is achieved
  • Collaborate with sales and a variety of marketing functions to drive revenue through strategic market planning and execution
  • Support efforts to understand the competitive landscape and provide competitive differentiation through sales support and the development of product plans
  • Develop and implement scalable marketing programs for customers that are integrated within the overall communications strategy and that supplement the efforts of other team members
  • Leverage your product and content expertise to conceive and write meaningful content and promotional copy to support marketing campaigns across product lines such as web pages, collateral, presentations, and internal communications
  • Accurately maintain sales forecasts as required by Management.
  • Develop and implement bold, creative promotions and programs, marketing communications, and special projects through Hostway’s engagement channels to increase leads and drive sales
  • Manage the marketing analytics (social platforms) efforts to understand user/customer behaviors on and off the product that can drive future marketing efforts
  • Directly interact with customers through events and focus groups to garner customer feedback related to existing and future product offerings.

Desired Minimum Qualifications

  • Bachelor’s degree or higher
  • Outstanding written, oral communication skills, strong organizational and analytical skills
  • Strong knowledge of content creation and management of social platforms
  • Ability to translate deep technical product information into meaningful business language
  • Minimum of 2-3 years experience in content creation, social writing, product management, product marketing or marketing
  • Ability to operate in cross-functional teams and execute effectively under aggressive deadlines
  • Strong organizational, managerial, and communication skills, with proven ability to handle multiple projects and deliver results
  • Exposure to segmentation, positioning, pricing, and new product development practices preferred
  • Experience in the hosting industry or similar technology field is a definite plus.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number MCS052115JR.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Strategic Account Executive

Location: Chicago, Austin, Dallas or San Antonio

Hostway is seeking a Strategic Account Executive. The Strategic Account Executive (SAE) sets the strategy for the overall business growth for their assigned accounts. The SAE is also expected to be integral in Hostway’s overall strategy in the segments where their assigned accounts participate.

Essential Job Duties and Responsibilities

  • Generating new revenue through developing opportunities and closing sales of new and existing business customers.
  • Establish new business contacts through a variety of prospective clients.
  • Manage daily activities to effectively balance selling time and daily calendar to ensure sufficient sales activity.
  • Formulate and implement comprehensive account management strategy with Account Managers to achieve plan across exiting and newly assigned accounts.
  • Have a Consultative Solution selling style that looks at the overall account, the drivers, and can craft a sales approach that maximizes our overall competencies and value proposition.
  • Maintain and grow assigned existing customer revenue stream across all product lines.
  • Develop an Account Plan per client that defines how we are aligned and tracking to business development within the account (i.e. in flight projects, expansions, High Availability build outs.)
  • Conduct quarterly reviews and onsite meets with your accounts as feasible.
  • Exhibit an ability to hold and navigate at a sales level technical conversations around several technology domains such as Cloud, Hosting, and various Managed Services.
  • Accurately maintain sales forecasts as required by Management.
  • Gain knowledge and insight to customer’s business priorities and challenges and propose Hostway solutions to address these needs either organically or through our Partner/ Channel network.
  • Work closely with Product Management to develop quotes/ proposals; communicate concepts to technical and non-technical key client decision makers.

Desired Minimum Qualifications

  • 4+ years of strategic account management and consultative business- to- business outside sales experience within the technology and network services industry preferred.
  • Bachelor’s degree in technology, business or related field or equivalent combination of education and experience.
  • Demonstrated a verifiable track record of achievement in selling multiple products to medium sized businesses such as found in Systems Integrator and Reseller environments.
  • Strong business acumen.
  • Salesforce.com experience preferred.
  • Strong team orientation and a competitive nature.
  • Strong internal drive and salesmenship.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SAE031615JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Solutions Architect

Location: Chicago, Austin, San Antonio or Dallas

Hostway is seeking a Solutions Architect to be a key member of our Strategic Accounts Sales Team. The Solutions Architect will be responsible for the overall design of the application and mapping client business requirements to systems/ technical requirements. The idea candidate will display experience with performing evaluations of technology standards, tools, products, and solutions, make rational design decisions from business and technical perspectives, and communicate recommendations. The Solutions Architect works with supporting team members to deliver the complete solution for the customer.

Essential Job Duties and Responsibilities

  • Share best practices and be consultative to clients throughout the duration of the project.
  • Gather and prioritize client requirements, and work closely with members of the Strategic Accounts team as well as other cross- functional business units, to oversee and approve Hostway service offerings, client solutions, deliverables, and other enhancements or modifications for the Hostway offering and associated practices.
  • Interface with clients and the Hostway sales organization to drive results and meet business plan objectives, while ensuring that Hostway’s capabilities meet client needs and client satisfaction goals.
  • Ensure delivery of quality services and organizational compliance with established Hostway offering and associated practice standards, generally recognized and/or internally adopted methodologies, and other industry best practices.
  • Recommend information technology strategies, procedures and offerings with organizational outcomes in mind.
  • Work with Finance and Service Delivery teams to create client specific solutions and update our pricing models as appropriate.
  • Produce a detailed functional design document to match customer requirements.
  • Produce technical specifications for custom development and systems integration requirements.
  • Provide current best practices and 3rd party solution alternatives as part of the functional design document.
  • Participate in training design, documentation and delivery efforts.
  • Participate and lead, when needed, project meetings with the customer.
  • Participate in internal projects as required.
  • Participate in pre-sales activities.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent preferred.
  • 10+ years of industry experience.
  • Strong presentation and communication skills.
  • Ability to understand business requirements and convert them into solution designs.
  • Knowledge of web-based systems architecture, service- based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints.
  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SA060415JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Inside Sales Representative

Location: San Antonio, TX or Sofia, Bulgaria

Hostway is searching for Inside Sales Representatives to be a proactive resource for all potential Hostway prospects and current customers.

Essential Job Duties And Responsibilities:

  • Greet, inform, qualify, sort, and distribute sales leads via live chat, telephone, email, and web forms.
  • Call prospective B2B customers and develop business relationships.
  • Nurture lost leads, lost opportunities, and rejected leads.
  • Assist with proactive lead generation such as cold-calling, developing leads and setting appointments.
  • Work with sales teams to grow the sales pipeline to consistently meet quarterly revenue goals.

Desired Minimum Qualifications:

  • Minimum 2 years’ experience with a technology product or service.
  • Previous lead generation experience preferred.
  • Excellent customer service skills and communication skills.
  • Strong internal drive and salesmanship.
  • Excellent organizational, multitasking and follow-up skills.
  • Strong team orientation and competitive nature.
  • Proven track record of strong client relationships.
  • Chat software and salesforce.com proficiency strongly preferred.
  • Bachelor’s degree preferred.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number LG072514KA.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

Sales Representative, New Acquisition

Location: Austin and San Antonio

Hostway is seeking a proven New Acquisition Sales Representative to maximize new revenue through inbound channels and to generate additional revenue through outbound referrals. The right sales person will have an understanding of the SMB to Enterprise market and be considered a professionally polished, effective communicator and presenter that consistently works to interact with senior-level management in order to positively affect the final purchase decisions. This role can be based in Austin or San Antonio.

Essential Job Duties And Responsibilities:

  • Provide prospects with Hostway’s product offering based on facts and an understanding of the customer's current/future needs.
  • Responsible and committed to effectively organizing their workload to exceed sales metrics and accurately forecast all revenue opportunities in a timely manner. Should be familiar with CRM tools (i.e. salesforce.com).
  • Acknowledge their part in creating promoter customers and works to identify new ways to leverage our product set in order to delight them.
  • Must be able to handle price negotiations with a focus on value-based selling and position the core differentiators of Hostway in a way that clearly shows our customers what they will receive for their commitments to us.
  • Collaborate with Sales Engineering to determine best product and services fit.

Desired Minimum Qualifications:

  • Highly skilled in managing complex sales cycles and navigating the procurement organizations and processes.
  • Track record proves the ability to sell into C level management.
  • High-energy enterprise salesperson (minimum 1 - 2 years of technology sales).
  • 3 years minimum of sales experience. With focused on new account acquisition (Sales Hunter).
  • Ability to successfully work and promote client's environment and requirements internally within inter-functional groups.
  • Bachelor’s degree, preferred.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SR120114AH.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan and much more. If you are interested in joining a profitable, growing and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

Senior Director, Sales

Location: San Antonio

Hostway is looking for a Senior Director of Sales to lead our managed and cloud sales functions. The successful incumbent will have a proven track record of selling IT solutions in a competitive market environment. This individual will work closely with our VP of Sales and Marketing to lead the sales organization, pipeline and strategy.

Essential Job Duties and Responsibilities

  • Lead the development and execution of sales strategies and pipeline that successfully contribute to and achieve revenue goals.
  • Establish long-range objectives and specify the strategies and actions to achieve them.
  • Lead a sales organization of new customer prospecting and generating new business.
  • Oversee new sales of managed and cloud product strategy, management, and team development.
  • Evaluate new sales efforts and direct strategic change that results in annual revenue growth.
  • Analyze the competitive landscape and strategically develop a sales strategy to drive new business.
  • Responsible for growing and leading our sales force and creating a sales organization playbook or guidelines that the team can follow.
  • Collaborate and manage relationships with multiple departments in the organization.
  • Plan and direct staffing, training, and performance standards to develop and control sales and service programs.
  • Handling customer complaints and sales service grievances when necessary.

Desired Minimum Qualifications

  • Bachelor’s degree in marketing, business, finance or related field or equivalent combination of education and experience.
  • At least 10+ years of experience in sales, business development, or related experience selling technology solutions.
  • Demonstrated experience leading a sales team operating through several business channels and supporting revenue generation for multiple product lines.
  • Proven track record of developing effective sales strategies targeting new business.
  • Ability to execute successfully against sales forecasts.
  • Experience in prospecting and self-generating leads.
  • Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Experience identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Ability to operate in a fast-paced, constantly evolving, and collaborative environment.
  • Ability to effectively manage cross-functional teams.
  • Professional communication, presentation, and negotiations skills.
  • Ability to represent the organization to customers, the public, and other external sources.
  • Understand routes to revenue and creating conditions to grown and accelerate revenue.
  • Ability to travel when required.

Preferred Skills

  • Industry knowledge and experience in web or cloud hosting.
  • Technical solution engineering skills or background.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SEM100113AH.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.


Dallas, Texas

Senior Product Manager, Cloud Services

Location: Dallas, TX or San Antonio, TX

Hostway is seeking a Senior Product Manager of Cloud Services to join our Managed Hosting and Cloud Services team. As the Senior Product Manager for Cloud Services you will be responsible for defining, prioritizing, planning and driving the execution of the vision for Hostway’s Cloud Services Portfolio. Hostway considers its product management positions to be leadership roles, both internally and externally, so each member of the team must possess business acumen as well as engineering wherewithal in order to be able to strategize, drive and bring their services to market. Product Managers must have their finger on the pulse of the cloud industry to understand the competitive landscape, work extensively with customers to ensure our roadmaps are aligned with our target markets, and work cross functionally with sales (indirect and direct), marketing, engineering, service delivery and finance in order to successfully prioritize features and develop the products that our customers need.

The Managed and Cloud Hosting Services team is growing rapidly and we are investing heavily in expanding our feature set to position Hostway as a leader in managed cloud solutions for the midmarket. If you’re an experienced cloud services product manager that’s passionate about solving customer problems and has a successful track record of building, launching and sustaining cloud services then this is the right position for you.

Essential Job Duties and Responsibilities

  • Drive the product direction for Hostway’s Cloud Services portfolio working closely with customers, product marketing, sales, and service delivery.
  • Drive competitive analysis, conduct market research, and follow industry shifts and trends to guide you through product planning process.
  • Manage daily activities to effectively balance selling time and daily calendar to ensure sufficient sales activity.
  • Develop clear and precise business proposal and product requirement documents that can easily be translated into execution plans by all impacted functional organizations.
  • Work closely with the Managed Services and Cloud Product Marketing team to define and adjust go to market plans and to ensure proper messaging and product positioning.
  • Track and report on all key performance metrics associated with your product portfolio to ensure you’re meeting your revenue, customer acquisition, and product adoption goals.
  • Work closely with service delivery to ensure the service is operating as expected and customers are receiving the intended user experiences.
  • Continually improve and evolve customer value by maintaining and executing an effective service roadmap and long term service vision.

Desired Minimum Qualifications

  • Minimum of 5 years of experience in Product Management for a cloud service provider or managed services company offering a highly virtualized service delivery platform
  • Proven experience in launching cloud services to market
  • Deep understanding of the Infrastructure-as-a-Service Market and emerging cloud trends
  • Deep understanding of managed services, managed cloud, and public and private cloud solutions
  • Strong technical aptitude around server, storage, and networking virtualization. Understanding of Microsoft Azure, Azure Pack or Azure Stack is highly preferred.
  • Outstanding written and oral communication skills and strong organizational and analytical skills.
  • Ability to translate deep technical product information into meaningful business language.
  • Ability to operate in cross-functional teams and execute effectively under aggressive deadlines.
  • Strong organizational, managerial, and communication skills, with proven ability to handle multiple projects and deliver results.
  • Exposure to segmentation, positioning, pricing, and new product development practices are required.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number PMD051515TS.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Director, Product Marketing

Location: Dallas, TX

Hostway is seeking a Director, Product Marketing to join our Managed Hosting and Cloud Services team. In this position, you will work side by side with the GM & VP of Cloud and Managed Services to help develop and execute the strategy for driving key marketing programs related to our Cloud and Managed Hosting product portfolio, ensuring we develop the best programs for Hostway’s target market by employing market research, customer segmentation, and competitive positioning across assigned product lines. As a Product Marketing Director, you will be responsible for developing high impact marketing campaigns aimed at educating, acquiring and retaining customers and to expand the reach of our messaging as we evolve our offerings into new markets. These campaigns will involve implementing best practice marketing strategies and will target audiences with segmented, relevant and coherent communications.

In this role, you will also be challenged to work with the team to align the Cloud and Hosting product marketing communication and strategy with the wider marketing initiatives across sales, communications, product management, support and more to formulate a consistent and holistic story for customers and prospects across Hostway’s entire product portfolio.

Essential Job Duties and Responsibilities

  • Collaborate between marketing, sales, and product management to ensure the customer’s voice is understood and top of mind for all product marketing initiatives.
  • Review and translate insightful, comprehensive market research to understand the needs of the market and turn them into product requirements.
  • Manage the product marketing development lifecycle to ensure all products are brought to launch successfully from a marketing perspective and maximum exposure is achieved.
  • Collaborate with direct and channel sales and a variety of marketing functions to drive revenue through strategic market planning and execution.
  • Support efforts to understand the competitive landscape and provide competitive differentiation through sales support and the development of product plans.
  • Develop and implement scalable marketing programs for customers that are integrated within the overall communications strategy and that supplement the efforts of other team members.
  • Leverage your product expertise to conceive and write product and promotional copy to support marketing campaigns across product lines such as web pages, collateral, presentations, and internal communications.
  • Develop and implement bold, creative promotions and programs, marketing communications, and special projects through Hostway’s engagement channels to increase leads and drive sales.
  • Manage the marketing analytics efforts to understand user/customer behaviors on and off the product that can drive future marketing efforts.
  • Directly interact with customers through events and focus groups to garner customer feedback related to existing and future product offerings.

Desired Minimum Qualifications

  • Minimum of 6-7 years’ experience in product marketing, product management, or related field.
  • Bachelor’s degree in marketing, business, or related field or equivalent combination of education and experience.
  • Proven experience developing and executing go to market strategies using scenario and use case based messaging and positioning
  • Deep experience in the cloud computing, managed hosting, or similar technology field.
  • Deep understanding of the channel sales and their sales motions
  • Outstanding written and oral communication skills and strong organizational and analytical skills.
  • Ability to translate deep technical product information into meaningful business language.
  • Ability to operate in cross-functional teams and execute effectively under aggressive deadlines.
  • Strong organizational, managerial, and communication skills, with proven ability to handle multiple projects and deliver results.
  • Exposure to segmentation, positioning, pricing, and new product development practices preferred.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number PMD051515TS.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Strategic Account Executive

Location: Chicago, Austin, Dallas or San Antonio

Hostway is seeking a Strategic Account Executive. The Strategic Account Executive (SAE) sets the strategy for the overall business growth for their assigned accounts. The SAE is also expected to be integral in Hostway’s overall strategy in the segments where their assigned accounts participate.

Essential Job Duties and Responsibilities

  • Generating new revenue through developing opportunities and closing sales of new and existing business customers.
  • Establish new business contacts through a variety of prospective clients.
  • Manage daily activities to effectively balance selling time and daily calendar to ensure sufficient sales activity.
  • Formulate and implement comprehensive account management strategy with Account Managers to achieve plan across exiting and newly assigned accounts.
  • Have a Consultative Solution selling style that looks at the overall account, the drivers, and can craft a sales approach that maximizes our overall competencies and value proposition.
  • Maintain and grow assigned existing customer revenue stream across all product lines.
  • Develop an Account Plan per client that defines how we are aligned and tracking to business development within the account (i.e. in flight projects, expansions, High Availability build outs.)
  • Conduct quarterly reviews and onsite meets with your accounts as feasible.
  • Exhibit an ability to hold and navigate at a sales level technical conversations around several technology domains such as Cloud, Hosting, and various Managed Services.
  • Accurately maintain sales forecasts as required by Management.
  • Gain knowledge and insight to customer’s business priorities and challenges and propose Hostway solutions to address these needs either organically or through our Partner/ Channel network.
  • Work closely with Product Management to develop quotes/ proposals; communicate concepts to technical and non-technical key client decision makers.

Desired Minimum Qualifications

  • 4+ years of strategic account management and consultative business- to- business outside sales experience within the technology and network services industry preferred.
  • Bachelor’s degree in technology, business or related field or equivalent combination of education and experience.
  • Demonstrated a verifiable track record of achievement in selling multiple products to medium sized businesses such as found in Systems Integrator and Reseller environments.
  • Strong business acumen.
  • Salesforce.com experience preferred.
  • Strong team orientation and a competitive nature.
  • Strong internal drive and salesmenship.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SAE031615JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Solutions Architect

Location: Chicago, Austin, San Antonio or Dallas

Hostway is seeking a Solutions Architect to be a key member of our Strategic Accounts Sales Team. The Solutions Architect will be responsible for the overall design of the application and mapping client business requirements to systems/ technical requirements. The idea candidate will display experience with performing evaluations of technology standards, tools, products, and solutions, make rational design decisions from business and technical perspectives, and communicate recommendations. The Solutions Architect works with supporting team members to deliver the complete solution for the customer.

Essential Job Duties and Responsibilities

  • Share best practices and be consultative to clients throughout the duration of the project.
  • Gather and prioritize client requirements, and work closely with members of the Strategic Accounts team as well as other cross- functional business units, to oversee and approve Hostway service offerings, client solutions, deliverables, and other enhancements or modifications for the Hostway offering and associated practices.
  • Interface with clients and the Hostway sales organization to drive results and meet business plan objectives, while ensuring that Hostway’s capabilities meet client needs and client satisfaction goals.
  • Ensure delivery of quality services and organizational compliance with established Hostway offering and associated practice standards, generally recognized and/or internally adopted methodologies, and other industry best practices.
  • Recommend information technology strategies, procedures and offerings with organizational outcomes in mind.
  • Work with Finance and Service Delivery teams to create client specific solutions and update our pricing models as appropriate.
  • Produce a detailed functional design document to match customer requirements.
  • Produce technical specifications for custom development and systems integration requirements.
  • Provide current best practices and 3rd party solution alternatives as part of the functional design document.
  • Participate in training design, documentation and delivery efforts.
  • Participate and lead, when needed, project meetings with the customer.
  • Participate in internal projects as required.
  • Participate in pre-sales activities.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent preferred.
  • 10+ years of industry experience.
  • Strong presentation and communication skills.
  • Ability to understand business requirements and convert them into solution designs.
  • Knowledge of web-based systems architecture, service- based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints.
  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SA060415JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.


Tampa, Florida

ITSM Data Modeling Engineer

Location: Austin, Tampa or Sofia, Bulgaria

Hostway is seeking an ITSM Data Modeling Engineer to join our Service Delivery team. The Data Modeling Engineer is part of the Global Service Transition team, sub-team Tools and Processes, and is responsible for real-time operational and business metrics aggregation, data warehousing and querying, schema and data management as well as a number of other analytic infrastructure systems.

Essential Job Duties and Responsibilities

  • Design, architect, and develop the company’s data model.
  • Collect and validate Business and Operational Requirements throughout Hostway and link them to the data models embedded in the different BSS/OSS containers. Render the Business and Operational Requirements through the appropriate and Available Data Mapping and build a Detailed Design of (bi-directional) System Integrations, within Hostway and to the Systems of Hostway Clients and Delivery Partners.
  • Design, build, and support a new data warehouse/CMDB for Hostway’s business.
  • Create and support various ETL scripts, jobs, and technologies.
  • Tune and optimize data storage technologies.
  • Interact with data analysts and power users to define metrics to build data models.
  • Function as data expert to advise users on the usage of structured and unstructured data.
  • Support APIs, tools, and 3rd party products to extract data from Cloud/ Saas applications.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Information Management or related field.
  • Minimum 5 to 8 years of applicable work experience.
  • Detailed knowledge and experience with Data warehousing architecture and data modeling best practices.
  • Expertise around database programming and performance tuning techniques.
  • Exposure to one or more ETL tools and a solid understanding of ETL pipelines.
  • Expert knowledge of SQL.
  • Advanced skills in scripting language such as Ruby or Python.
  • Experience with OLTP and OLAP databases.
  • Firm understanding of ITIL V3 best practice

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number DME071615BD.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

ITSM Architect

Location: Austin, Tampa or Sofia, Bulgaria

Hostway is seeking an ITSM Architect to join our Service Delivery team. The ITSM Architect is responsible for designing, installing, managing, and maintaining the ITSM Tool Framework of Hostway, as well as integrating with the Business Support Systems and other tools (such as Jira used in R&D).We are looking for experienced architect who have proven track record of being solution and delivery focused, and who can perform at a high level leading strategic, cross-functional, business facing and technical initiatives.

Essential Job Duties and Responsibilities

  • Technical architect for all ITSM related solutions, including understanding and documenting the full system architecture.
  • Primary point of contact for overall system architecture and functionality; have a full understanding of how everything relates and how dependency impacts and changes or updates.
  • Architecture and design of major software products critical to the system and ITSM solutions.
  • Apply advanced technical knowledge in multiple areas to understand and improve current architecture design.
  • Work with peers in other groups to define ITSM architecture and deployment standards and best practices to control, enhance and improve overall system stability and availability.
  • Interact with internal teams to help solve critical deployment and architecture issues.
  • Produce detailed conceptual and logical architectures that meet all business and technical requirements provided.
  • Produce detailed physical architectures that will lead to timely and successful deployment of ITSM related systems.
  • Proven experience in design and implementation of a Configuration Management Database (CMDB).

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, information science or related field.
  • ITILv3 Foundation Certified.
  • Minimum of 10 years’ experience working in a technical environment.
  • Extremely influential with a proven track record of successfully navigating organizations through change efforts.
  • Previous experience working with ScienceLogic and ZenDesk.
  • Previous experience working with enterprise level clients.
  • Experience with Architecture Frameworks such as TOGAF.
  • Excellent analytical and troubleshooting skills.

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number ITSM070315BD.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Solutions Architect

Location: Chicago, Austin, San Antonio or Dallas

Hostway is seeking a Solutions Architect to be a key member of our Strategic Accounts Sales Team. The Solutions Architect will be responsible for the overall design of the application and mapping client business requirements to systems/ technical requirements. The idea candidate will display experience with performing evaluations of technology standards, tools, products, and solutions, make rational design decisions from business and technical perspectives, and communicate recommendations. The Solutions Architect works with supporting team members to deliver the complete solution for the customer.

Essential Job Duties and Responsibilities

  • Share best practices and be consultative to clients throughout the duration of the project.
  • Gather and prioritize client requirements, and work closely with members of the Strategic Accounts team as well as other cross- functional business units, to oversee and approve Hostway service offerings, client solutions, deliverables, and other enhancements or modifications for the Hostway offering and associated practices.
  • Interface with clients and the Hostway sales organization to drive results and meet business plan objectives, while ensuring that Hostway’s capabilities meet client needs and client satisfaction goals.
  • Ensure delivery of quality services and organizational compliance with established Hostway offering and associated practice standards, generally recognized and/or internally adopted methodologies, and other industry best practices.
  • Recommend information technology strategies, procedures and offerings with organizational outcomes in mind.
  • Work with Finance and Service Delivery teams to create client specific solutions and update our pricing models as appropriate.
  • Produce a detailed functional design document to match customer requirements.
  • Produce technical specifications for custom development and systems integration requirements.
  • Provide current best practices and 3rd party solution alternatives as part of the functional design document.
  • Participate in training design, documentation and delivery efforts.
  • Participate and lead, when needed, project meetings with the customer.
  • Participate in internal projects as required.
  • Participate in pre-sales activities.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent preferred.
  • 10+ years of industry experience.
  • Strong presentation and communication skills.
  • Ability to understand business requirements and convert them into solution designs.
  • Knowledge of web-based systems architecture, service- based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints.
  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SA060415JA.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.


Vancouver, British Columbia

Senior Product Development Manager

Location: Chicago or Vancouver BC

The Senior Product Development Manager is responsible for creating and maintaining a strategic product roadmap. This role will own the product development lifecycle process from concept to business case, to prioritization, to implementation and continual post-launch improvement. The Product Development Manager serves as the principal inter-departmental liaison and ensures that all functional areas are positioned to successfully launch and support new products.

The Senior Product Development Manager is accountable for the overall profitability of products, and maintains a gross margin and lifetime value analysis for all major product lines. The Product Development Manager is also responsible for researching, vetting, and selecting vendors that contribute components of the solution set for customers and partners, and for maintaining these relationships on an on-going basis. Finally, the Product Development Manage ensures that the needs of wholesale partners are being met and that gaps in requirements are backed into the product development roadmap and delivered in a timely fashion.

Essential Job Duties And Responsibilities:

  • Own the product development lifecycle from concept to launch to post-launch optimizations and continual service improvement.
  • Create and champion the product roadmap both internally to staff, and externally to customers and partners. Provide regular progress updates to senior staff and to the company at large.
  • Serve as the principal customer advocate within the company and communicate regularly with customers across all product lines to solicit feedback and ensure their demands are being met and expectations are being exceeded. Represent the needs of customers at all senior meetings.
  • Coordinate the development and maintenance of a comprehensive competitive analysis and flag areas where the value of our offer is lagging behind those of competitors.
  • Create, implement, and enforce a process of continual service improvement, whereby all aspects of the product lines are updated on a regular basis to keep them one step ahead of the competition.
  • Track and continuously improve the overall profitability of all product lines and maintain a lifetime value analysis.
  • Research, select, and negotiate terms with third party vendors that contribute to the company’s solution set, or that provide technology that is core to our ability to deliver products and services.
  • Work with sales to solicit feedback on pricing, feature set, and competitive position, and ensure they have the products and pricing needed to be successful.
  • Collaborate with marketing to develop messaging, positioning, and promotions that result in effective demand generation campaigns.
  • Serve as a company and product evangelist in hosting and application communities and social media.

Desired Minimum Qualifications:

  • A minimum of 5-7 years of product management experience in a hosting, Software as a Service, or software development environment with a proven track record of success in bringing hosted products to market.
  • Bachelor’s degree (engineering, marketing, business, or related field).
  • Technical and business knowledge of enterprise data centers and cloud infrastructure operations
  • Experience with Agile development/Scrum methodologies.
  • Experience creating requirements documentation and managing product roadmaps.
  • Strong planning and project management skills.
  • Ability to understand and write technical documentation.
  • Experience working in a driven, dynamic environment.
  • Strong collaborative skills and the ability to be speak openly with customers in the interest of getting direct feedback on our product suite.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SPM030514JP.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.


Sofia, Bulgaria

ITSM Data Modeling Engineer

Location: Austin, Tampa or Sofia, Bulgaria

Hostway is seeking an ITSM Data Modeling Engineer to join our Service Delivery team. The Data Modeling Engineer is part of the Global Service Transition team, sub-team Tools and Processes, and is responsible for real-time operational and business metrics aggregation, data warehousing and querying, schema and data management as well as a number of other analytic infrastructure systems.

Essential Job Duties and Responsibilities

  • Design, architect, and develop the company’s data model.
  • Collect and validate Business and Operational Requirements throughout Hostway and link them to the data models embedded in the different BSS/OSS containers. Render the Business and Operational Requirements through the appropriate and Available Data Mapping and build a Detailed Design of (bi-directional) System Integrations, within Hostway and to the Systems of Hostway Clients and Delivery Partners.
  • Design, build, and support a new data warehouse/CMDB for Hostway’s business.
  • Create and support various ETL scripts, jobs, and technologies.
  • Tune and optimize data storage technologies.
  • Interact with data analysts and power users to define metrics to build data models.
  • Function as data expert to advise users on the usage of structured and unstructured data.
  • Support APIs, tools, and 3rd party products to extract data from Cloud/ Saas applications.

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, Information Management or related field.
  • Minimum 5 to 8 years of applicable work experience.
  • Detailed knowledge and experience with Data warehousing architecture and data modeling best practices.
  • Expertise around database programming and performance tuning techniques.
  • Exposure to one or more ETL tools and a solid understanding of ETL pipelines.
  • Expert knowledge of SQL.
  • Advanced skills in scripting language such as Ruby or Python.
  • Experience with OLTP and OLAP databases.
  • Firm understanding of ITIL V3 best practice

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number DME071615BD.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

ITSM Architect

Location: Austin, Tampa or Sofia, Bulgaria

Hostway is seeking an ITSM Architect to join our Service Delivery team. The ITSM Architect is responsible for designing, installing, managing, and maintaining the ITSM Tool Framework of Hostway, as well as integrating with the Business Support Systems and other tools (such as Jira used in R&D).We are looking for experienced architect who have proven track record of being solution and delivery focused, and who can perform at a high level leading strategic, cross-functional, business facing and technical initiatives.

Essential Job Duties and Responsibilities

  • Technical architect for all ITSM related solutions, including understanding and documenting the full system architecture.
  • Primary point of contact for overall system architecture and functionality; have a full understanding of how everything relates and how dependency impacts and changes or updates.
  • Architecture and design of major software products critical to the system and ITSM solutions.
  • Apply advanced technical knowledge in multiple areas to understand and improve current architecture design.
  • Work with peers in other groups to define ITSM architecture and deployment standards and best practices to control, enhance and improve overall system stability and availability.
  • Interact with internal teams to help solve critical deployment and architecture issues.
  • Produce detailed conceptual and logical architectures that meet all business and technical requirements provided.
  • Produce detailed physical architectures that will lead to timely and successful deployment of ITSM related systems.
  • Proven experience in design and implementation of a Configuration Management Database (CMDB).

Desired Minimum Qualifications

  • Bachelor’s degree in Computer Science, information science or related field.
  • ITILv3 Foundation Certified.
  • Minimum of 10 years’ experience working in a technical environment.
  • Extremely influential with a proven track record of successfully navigating organizations through change efforts.
  • Previous experience working with ScienceLogic and ZenDesk.
  • Previous experience working with enterprise level clients.
  • Experience with Architecture Frameworks such as TOGAF.
  • Excellent analytical and troubleshooting skills.

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number ITSM070315BD.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Application Developer - Python

Location: Sofia, Bulgaria

Hostway is seeking an Application Developer- Python. The Application Developer will design, implement, test, and maintain Hostway's billing, provisioning and customer self-service platforms, including integration with third-party products and cloud infrastructure.

Essential Job Duties And Responsibilities:

  • Design, code and test RESTful APIs to the backend system
  • Create automated unit tests and acceptance tests
  • Document and maintain the system; investigate and resolve problems
  • Work collaboratively with other engineers and utilize agile development practices

Desired Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Systems or Computer Engineering or equivalent experience required
  • Strong experience using Python
  • Experience using Pyramid for Python is a plus
  • Experience using HTML5, JavaScript, CSS
  • Experience using Java, or C# is a plus
  • Experience designing and building RESTful web APIs with JSON payload
  • Experience developing for and deploying to Debian GNU/Linux systems
  • Experience in test automation using Fitnesse is a plus
  • Experience with continuous integration tools, preferably Jenkins is a plus
  • Practical experience building customer management, billing and provisioning systems is a plus
  • Experience with cloud technologies is a great advantage
  • Strong interpersonal, written and verbal communication skills with demonstrated ability to work in a team environment
  • Fluency in English – both written and spoken
  • Experience working in self-organizing teams with Scrum or other agile methodology is a plus

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SDE010114MR.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

Windows Cloud Software Engineer

Location: Sofia, Bulgaria

Hostway is seeking a Windows Cloud Software Engineer. The Windows Cloud Software Engineer will research, design and develop technologies used in Hostway's current and next generation cloud products, including FlexCloud Servers, FlexCloud Sites, and more.

Essential Job Duties And Responsibilities:

  • Participate in an agile software development life-cycle
  • Design and implement components of Hostway's cloud products, including the backend components and APIs
  • Evaluate new technologies and research their applicability
  • Reverse engineer .NET code, analyze application configurations and identify and document process flows
  • Build and test System Center Orchestrator workflows
  • Work collaboratively with other engineers and utilize agile development practices

Desired Minimum Qualifications:

  • Minimum 2 years of software development experience with C# programming
  • Experience working with Microsoft cloud technologies: Azure, Hyper-V, and/or System Center
  • Strong interpersonal, written and verbal communication skills in English with demonstrated ability to work in a team environment

Preferred Skills:

  • Experience in Python or other script languages
  • Experience configuring complex multi-tiered .NET systems
  • Knowledge of load balancing, global load balancing, cloud computing, virtualization
  • Experience in cloud/cluster development
  • Experience in System/Network administration, including Windows, IIS, DNS

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SDE010114MR.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

Inside Sales Representative

Location: San Antonio, TX or Sofia, Bulgaria

Hostway is searching for Inside Sales Representatives to be a proactive resource for all potential Hostway prospects and current customers.

Essential Job Duties And Responsibilities:

  • Greet, inform, qualify, sort, and distribute sales leads via live chat, telephone, email, and web forms.
  • Call prospective B2B customers and develop business relationships.
  • Nurture lost leads, lost opportunities, and rejected leads.
  • Assist with proactive lead generation such as cold-calling, developing leads and setting appointments.
  • Work with sales teams to grow the sales pipeline to consistently meet quarterly revenue goals.

Desired Minimum Qualifications:

  • Minimum 2 years’ experience with a technology product or service.
  • Previous lead generation experience preferred.
  • Excellent customer service skills and communication skills.
  • Strong internal drive and salesmanship.
  • Excellent organizational, multitasking and follow-up skills.
  • Strong team orientation and competitive nature.
  • Proven track record of strong client relationships.
  • Chat software and salesforce.com proficiency strongly preferred.
  • Bachelor’s degree preferred.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number LG072514KA.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

About Hostway Services, Inc.

Hostway Services, Inc. is a leader in Cloud, Managed, Web and Hybrid Hosting. Hostway delivers reliable, secure, and scalable Infrastructure-as-a-service (IaaS) solutions to over 500,000 customers worldwide. Hostway has emerged as one of the largest cloud hosting and Infrastructure-as-a-Service providers in the world due to the company's expertise in developing secure, multi-tenant hosting environments and is committed to providing SMB's and large enterprises with cost effective business solutions. Hostway's core products include Managed Hosting, Cloud Hosting, Web Hosting, and Email and Applications.

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