Hostway Careers

Hostway is currently seeking a Senior Product Manager to join its product management team and help evolve the portfolio of Cloud Applications.  The Senior Product Manager of Cloud Applications will help define and execute the short and long term product strategy for a differentiated suite of compelling SaaS applications, delivered to customers directly and through partners.   The successful candidate will be responsible for the successful delivery and management of product portfolios according to best practice product roadmap and timelines. This role is responsible for the identification, execution and fiscal management of product related marketing campaigns,  managing product lines, and developing and maintaining strong relationships with key internal and external contacts. The successful candidate will work extensively with customers while working cross functionally with Sales, Engineering, Marketing, and Partners.

Essential Job Duties and Responsibilities

• Solicit and analyze potential product enhancements and new product opportunities from multiple sources, including industry and competitive research, customer and partner input, evolving trends and third party offerings.
• Provide vision for the growth and management of the SaaSproduct line.
• Maintain and manage an integrated product roadmap of multiple product lines.
• Responsible for determining the business value of development initiatives.
• Responsible for calculating the ROI of development initiatives and managing the product line P&L.
• Develop and implement product strategy and tactics related to pricing, positioning, features and service guidelines for assigned product portfolio.
• Analyze and anticipate competitive market, customer, and technology trends and adapt the product offering accordingly.
• Work with stakeholders to communicate any changes or obstacles to product development/roll out success.
• Work with Marketing to ensure that product marketing campaigns are executed and key success factors are achieved.
• Work with senior management to prioritize and communicate product features and functions to the entire organization.
• Collaborate with Sales, Engineering, Marketing, and Customer Service to ensure that business requirements are identified, documented, and delivered.

Desired Minimum Qualifications

• A minimum of 5-7 years of product management experience in a hosting, Software as a Service, or software development environment with a proven track record of success in bringing hosted products to market.
• Bachelor’s degree (engineering, marketing, business, or related field).
• Technical and business knowledge of enterprise data centers and cloud infrastructure operations.
• Experience with Agile development/Scrum methodologies.
• Experience creating requirements documentation and managing product roadmaps.
• Strong planning and project management skills.
• Ability to understand and write technical documentation.
• Experience working in a driven, dynamic environment.
• Strong collaborative skills and the ability to be speak openly with customers in the interest of getting direct feedback on our product suite.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SPM053012TB.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

To work as part of a team to develop and maintain Linux/Windows web hosting computer systems and report system statuses to management in both verbal and written formats. This position will strictly be a 3rd shift (Rotates every 2 weeks, schedule is Sunday – Wednesday 9 PM CST – 8 AM CST or Wednesday – Saturday 9 PM CST – 8 AM CST).

Essential Job Duties and Responsibilities

• Coordinates with Technical Support to resolve all system related customer issues.
• System monitoring, maintenance, and configuration on several variants of Linux, BSD and Windows 2003/2008.
• Installation/configuration of equipment.
• Install/monitor/administer new Internet access and/or application servers running several variants of Linux as well as Windows 2003/2008/2012.
• Create trouble ticket and escalate appropriately.
• Use ticketing and notification procedures.
• Handle spam and security issues.
• Might have specialized focus (i.e. backups, mail systems, vmware, nagios etc.).
• Write PERL, Shell, C, python, VBScript , powershell and/or .NET scripts to automate administration tasks.

Desired Minimum Qualifications

• Education and Experience:
  • Bachelor's degree in computer science, management information systems, or similar technical discipline, or an equivalent combination of education and experience (4 years).
  • RHCE/LPI certification desirable.
  • Familiarity with system administration on several variants of Linux, including, but not limited to, Debian/RH/Centos and Windows 2003/2008.
  • Skill to diagnose and remedy serious UNIX-related and/or Window’s-related problems and/or failures promptly and effectively.
  • Ability to perform periodic software and hardware system updates, upgrades, backups and security patches.
  • Desire and patience to work with other members of the staff to fix and improve existing services as well as add new ones.
  • Ability to install, configure, optimize and maintain network services including but not limited to Apache, Bind/MyDNS/PowerDNS, Sendmail/Postfix/Exim and FTP.
  • Experience with Shell scripting, PERL or C is required.
  • Working knowledge of SQL, LDAP desirable.
  • Working knowledge of clusterization (i.e. Windows cluster and/or Linux LVS).
  • Strong organizational and communication skills (this is a definite requirement).
• Equipment Operation:
  • Networking hardware, Dell and Custom Intel.
• Physical Requirements:
  • Must be able to lift 50 pounds.
  • Must be available for on-call duties.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SA110512SP. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway is looking for a Jr. Web Designer with strong graphic and web design skills to join its fast-paced, collaborative Marketing team. The Jr. Web Designer will be responsible for assisting in the design and layout of our external website and creating the overall web experience. 

Essential Job Duties and Responsibilities

• Design web page layouts, graphics, color schemes and infrastructure.
• Possess a working knowledge of graphic design and typography and be able to translate business requirements, user needs, and technical capabilities into designs that are visually exciting, easy to use, and emotionally engaging.
• Strong knowledge of established web design standards
• Suggest improvement to the functionality, design and layout of the website.
• Create design prototypes of the corporate website.
• Test the website and identify any technical problems.
• Ability to follow prescribed instructions and objectives with high accuracy and quality.
• Assist the Senior Designer with other duties as required.

Desired Minimum Qualifications

• Bachelor’s degree in design or similar discipline; or an equivalent combination of education and experience.
• A minimum of 2 years design experience
• Must have solid design background and be fluent in industry standard software, such as Photoshop, Illustrator, Dreamweaver. Experience with Flash is a plus.
• Working knowledge of CSS, HTML, and JavaScript. Experience with PHP is a plus.
• Excellent written and oral communication skills.
• Dedicated, organized and team oriented.
• Must possess a strong attention to detail and the ability to multi-task.
• Must send portfolio or samples of finished work.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number JWD070412CZ. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Liaise between Channel Partner, Account Team and other internal departments to strengthen partner relationships, grow revenues and manage partner projects through implementation.

Core Responsibilities

• Lead account efforts in management and growth of named Hostway partners (account portfolio to be assigned)
• Identify new business opportunities within partner channel
• Grow existing partner revenues
• Respond to customer enquiries and facilitate escalations by providing prompt, courteous and knowledgeable information
• Investigate / make recommendations around partner billing and reporting structure / issues
• Facilitate collecting information / data for partner presentations
• Manage partner reporting (weekly / monthly / commissions) and data analysis
• Communicate partner marketing programs to appropriate internal departments
• Assist in development of training material, scheduling, partner meetings / reviews, etc.
• Other duties as needs are identified and assigned
• Create and implement marketing strategy for assigned partners

Desired Minimum Qualifications

• Bachelor's Degree preferred
• 2-5 years of success in business to business account management
• Proven track record in managing major accounts (Fortune 100 companies), preferably in a technical field
• Ability to trouble-shoot and problem solve in a quick and efficient manner
• Self-motivated with ability to work in a fast-paced, technical environment
• Excellent computer & technical skills (Word, Excel, PowerPoint, billing systems, database management, etc.)
• Excellent verbal and written communication skills
• Strong work ethic required: accountability, teamwork and a history of 'stepping up'
• Knowledge of sales, business, marketing, account management, technology, project management and the web hosting industry as necessary to carry out the essential duties and responsibilities.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number AM090412LG. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway Corporation (www.hostway.com) is looking for NOC Technician I's in our Austin Data Centers. Technicians are responsible for tasks ranging from building and imaging servers to minor troubleshooting of hardware, software, and network issues.  Flexibility is must for candidates to deal with rotating schedule shifts, a variety of issue types and priorities, and dealing with daily operations.

Essential Job Duties and Responsibilities

• Build, image, and install rack mountable and shelf servers.
• Install custom configured operating systems (Windows, Linux, and BSD).
• Maintain documentation during and after server builds.
• Install hardware upgrades in existing servers.
• Fabricate and run network cables.
• Flexibility in work hours to cover a rotating schedule including evenings, overnights, and weekend shifts
• Professional and effective written and oral communication
• Ability to complete tasks in a group as well as individually
• Troubleshooting and analytical thinking skills
• Learning and working with new or unknown technologies on a constant basis
• Ability to lift 50+ lbs
• Reliable Transportation and the ability to work either Austin locations

Desired Minimum Qualifications

• Server hardware knowledge (hands-on experience a plus)
• Basic knowledge and/or experience with Windows or Linux server deployment and operation
• College degree or at least one year of applicable work experience

Preferred Skills

• Windows Server 2003 and 2008 experience
• Linux Server experience
• Experience with web hosting control panels
• Basic networking concepts

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number NOCI101212BG. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway is looking for a Jr. Web Designer with strong graphic and web design skills to join its fast-paced, collaborative Marketing team. The Jr. Web Designer will be responsible for assisting in the design and layout of our external website and creating the overall web experience. 

Essential Job Duties and Responsibilities

• Design web page layouts, graphics, color schemes and infrastructure.
• Possess a working knowledge of graphic design and typography and be able to translate business requirements, user needs, and technical capabilities into designs that are visually exciting, easy to use, and emotionally engaging.
• Strong knowledge of established web design standards
• Suggest improvement to the functionality, design and layout of the website.
• Create design prototypes of the corporate website.
• Test the website and identify any technical problems.
• Ability to follow prescribed instructions and objectives with high accuracy and quality.
• Assist the Senior Designer with other duties as required.

Desired Minimum Qualifications

• Bachelor’s degree in design or similar discipline; or an equivalent combination of education and experience.
• A minimum of 2 years design experience
• Must have solid design background and be fluent in industry standard software, such as Photoshop, Illustrator, Dreamweaver. Experience with Flash is a plus.
• Working knowledge of CSS, HTML, and JavaScript. Experience with PHP is a plus.
• Excellent written and oral communication skills.
• Dedicated, organized and team oriented.
• Must possess a strong attention to detail and the ability to multi-task.
• Must send portfolio or samples of finished work.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number JWD070412CZ. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway Corporation (www.hostway.com) is looking for NOC Technician II's in our Austin Data Centers.  The positions will include a variety of responsibilities in a fast-paced environment.  Technicians are responsible for tasks ranging from building and imaging servers to supporting customers via phone and email support.  Flexibility is must for candidates to deal with rotating schedule shifts, a variety of issue types and priorities, and dealing with daily operations.

Essential Job Duties and Responsibilities

• Provide phone and email support to a wide variety of customers
• Flexibility in work hours to cover a rotating schedule including evenings, overnights, and weekend shifts
• Professional and effective written and oral communication
• Ability to complete tasks in a group as well as individually
• Troubleshooting and analytical thinking skills
• Monitor and resolve or escalate received alerts
• Learning and working with new or unknown technologies on a constant basis
• Ability to lift 50+ lbs
• Reliable transportation and the ability to work either Austin locations

Desired Minimum Qualifications

• Experience with administrating or maintaining Windows and Linux operating systems.  Advanced skills in one of the above is required
• Server hardware knowledge (hands-on experience a plus)
• Basic knowledge and/or experience with Windows or Linux server deployment
• College degree or at least one year of applicable work experience

Preferred Skills

• Networking knowledge and experience (ie routers, switches, networks, etc.)
• Firewall application and usage experience and knowledge (iptables and Cisco ASA experience a plus)
• Experience with database, mail, web servers, and associated services
• Windows Server 2003 and 2008 experience with IIS, MSSQL, etc.
• Linux Server experience with LAMP, MTA's, DNS servers, etc.
• Experience with web hosting control panels
• Experience and/or knowledge of virtualization technologies
• Experience with backup software
• Some scripting experience or knowledge

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number NOCI101212BG. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway Corporation is looking for a Business Development Consultant in our San Antonio, TX office.  The Business Development Consultant is responsible for developing sales from existing Hostway customers and generating new leads and opportunities through developing relationships with clients seeking referrals.   Present to potential clients via telephone, email and face to face meetings.

Essential Job Duties and Responsibilities

• Expected to meet and exceed monthly sales target
• Responsible for full sales cycle from lead to close
• Generate and qualify customer leads
• Work closely with Sales Engineers to perform feasibility assessments of how well Hostway Solutions meet the customer requirements and what customization would be required
• Maintain a clear understanding of how customers are using Hostway Solutions on a technical, business and executive level
• Knowledge and everyday use of Salesforce.com

Desired Minimum Qualifications

• Bachelor's degree in business or marketing preferred
• Possess superior follow up skills with the ability to respond under pressure
• Able to work to a monthly target and be able to effectively communicate over the phone, through email and face-to-face
• A minimum of 3-5 years successful sales experience
• Sales experience in technology related industry preferred
• B2B sales experience
• Goal oriented with superior work ethic
• Advanced knowledge in professional sales training, sales strategies and sales process
• Executive level negotiation skills
• Strong presentation, written and verbal communication skills
• Proven territory/ vertical market sales development skills
• Effective time management skills
• Ability to communicate technical information and ideas so others will understand
• Ability to make appropriate decisions considering the relative costs and benefits of potential actions

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number BDC022213BB. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway is searching for a New Acquisition Sales Representatives to guide prospective customers through the Hostway Sales process and close business.

The SalesForce Administrator/Analyst must have an administrator’s understanding of SalesForce CRM.

Essential Job Duties and Responsibilities

• Contact prequalified prospective customers within 1 hour of receiving a Lead
• Collaborate with Sales Engineering to determine best product and services fit
• Customize configurations and supportable solutions to be proposed to meet customer needs
• Drive Sales Process to Close/Win Sales Opportunities
• Achieve monthly quota

Desired Minimum Qualifications

• Minimum 3 years of Sales experience with a technology service or product
• Track record of consistent quota attainment
• Clearly articulate value proposition and key differentiators
• Strong presentation skills
• Strong business acumen
• Excellent customer services and communication skills
• Strong internal drive and salesmanship
• Excellent organizational, multitasking, and follow up skills
• Strong team orientation and a competitive nature
• Salesforce.com experience, preferred
• Bachelor's degree, preferred

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SRNA022213BB. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Hostway is looking for a Jr. Web Designer with strong graphic and web design skills to join its fast-paced, collaborative Marketing team. The Jr. Web Designer will be responsible for assisting in the design and layout of our external website and creating the overall web experience. 

Essential Job Duties and Responsibilities

• Design web page layouts, graphics, color schemes and infrastructure.
• Possess a working knowledge of graphic design and typography and be able to translate business requirements, user needs, and technical capabilities into designs that are visually exciting, easy to use, and emotionally engaging.
• Strong knowledge of established web design standards
• Suggest improvement to the functionality, design and layout of the website.
• Create design prototypes of the corporate website.
• Test the website and identify any technical problems.
• Ability to follow prescribed instructions and objectives with high accuracy and quality.
• Assist the Senior Designer with other duties as required.

Desired Minimum Qualifications

• Bachelor’s degree in design or similar discipline; or an equivalent combination of education and experience.
• A minimum of 2 years design experience
• Must have solid design background and be fluent in industry standard software, such as Photoshop, Illustrator, Dreamweaver. Experience with Flash is a plus.
• Working knowledge of CSS, HTML, and JavaScript. Experience with PHP is a plus.
• Excellent written and oral communication skills.
• Dedicated, organized and team oriented.
• Must possess a strong attention to detail and the ability to multi-task.
• Must send portfolio or samples of finished work.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number JWD070412CZ. Please also include in your email: where you heard about this job, and your favorite video game / ice cream flavor.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

The Manager, Technical Support (Enterprise) will lead a team of technical support agents in delivering world class support and service to Hostway’s Managed Server/Enterprise customer base.  This position requires a strong customer focus as well as demonstrated management, advanced technical skills and strong leadership skills.

Essential Duties and Responsibilities:

• Includes support agent selection & interviewing process, development & coaching, and counseling/corrective action in accordance with company culture, processes and practices.
• Serve as a lead technical liaison between the technical support group and operations management on all issues that may affect customers, including planned and unplanned outages.
• Facilitates resolution for customer escalations with an understanding of company policy and an emphasis on customer satisfaction.
• Ensure that customer satisfaction is the priority at all times.
• Works to ensure support calls are routed appropriately amongst team according to skill.
• Works with operations management to make necessary changes in staffing based on work load, special projects, and other anticipated events as needed.
• Foster and maintain an atmosphere of continuous improvement, focused on building efficient processes, optimizing staffing models, and streamlining workflows.
• Deliver and exceed on all team performance targets.
• Ensures that quality is a priority among the team, including identifying potential training opportunities.   
• Work with other managers in current location as well as other locations globally to ensure operational consistency and standardization. 
• Proactively addresses issues and ensures appropriate work environment for all employees.
• Effectively communicates and reports operational progress to the Operations Manager on a regular basis including a clear overview of objectives, needs for improvement and action plans. 
• Identifies, monitors, tracks and maintains individual and team growth and performance, including strengths and weaknesses. Holds team accountable for results.
• Ensures recognition of positive performance amongst team.  Also, brings visibility into poor performance in efforts to coach and improve overall performance.

Desired Minimum Qualifications

• Graduation from an accredited college or university with a degree in Computer Information Systems and/or Management OR related field is strongly preferred.
• Three (3) years of experience in a technical support supervisory role, at least (3) years of experience in a technical support environment and at least (1) year of Support Manager experience.
• Ability to identify, analyze, prioritize and resolve daily operational problems and issues.
• Strong written and verbal communication skills.
• Demonstrated leadership and team building skills.
• Energetic, motivated, and customer focused.
• Ability to quickly adapt to a rapidly changing technology environment.

If interested, please send resume and salary history to and reference code TSM120712LL.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.