Hostway Careers

Hostway Corporation (hostway.com) is seeking a Field Channel Sales Representative (preferred location Northeast, Southwest, Southeast or Mid Atlantic) to help lead the Hostway Private Label sales team. Work creatively and aggressively within a defined territory of existing large private label partners to execute account strategies, drive new revenue, and realize ongoing account growth.

Responsibilities:

• Focus on cultivating existing channel partner relationships.  Develop and execute strategies to stimulate mind share and increase product sales of cloud based value added services
• Perform quarterly reviews and annual planning / forecasting with channel partners
• Provide input into Hostway product marketing and product management; champion partner specific opportunities and product / support requirements
• Identify new business opportunities within assigned partners.  Stimulate sales of existing products and develop creative ways to introduce new products.
• Cultivate relationships with individual sales teams within partner organizations.  Present to partner field sales teams, train, and assist in major sales
• Participate in partner specific marketing activities

Desired Minimum Qualifications:

• 3 to 5 years experience selling in a service provider environment, preferably as a channel manager for a vendor selling through telcos and/or MSOs
• Self-starter with strong work ethic and proven track record of revenue performance
• Telco or cable experience preferred.  Understanding of service provider procurement processes, product lifecycle management, field sales organization and operations.
• Experience in solution sales and complex systems sales desirable.  Experience selling cloud (hosted) applications a plus.
• Familiarity with small business marketing, internet technologies, web sites and web hosting, collaboration tools and hosted applications.

Compensation:

• Target compensation: Competitive salary and performance based compensation. No cap on commissions.
• Excellent opportunity for growth and advancement.

Please send resume and salary history to and reference code SR072611TB.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Research, design and develop technologies used in Hostway's current and next generation cloud products, including FlexCloud Servers, FlexCloud Sites, CDN, Cloud Storage, and more.

Core Responsibilities:

• Design and implement components of Hostway's cloud products, including the backend components and RESTful APIs.
• Evaluate new technologies and research their applicability.
• Resolve systems issues and manage the platform during its early implementation stages.
• Work collaboratively with other engineers and utilize agile development practices.

Required Qualifications:

• Master of Science degree in Computer Science or Computer Engineering or equivalent experience.
• Minimum 2 years of system-level development experience.
• Minimum 2 years of software development experience with C programming.
• Minimum 1 year experience in system programming on Linux.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Strong interpersonal, written and verbal communication skills with demonstrated ability to work in a team environment.

Experience in the following is a plus:

• Knowledge of DNS, HTTP, SMTP, TCP/IP and related Internet protocols.
• Experience in Python or other script languages.
• Knowledge of load balancing, global load balancing, caching, CDN, cloud computing, virtualization.
• Experience in cloud/cluster development.
• Experience in RESTful API development.
• Experience on System/Network administration, including Linux, Web server, DNS, database, CDN.

If interested, please send resume and salary history to and reference code SSE011612MR.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

The purpose of the data center technician is to work closely in the data center to provide a safe, clean, organized and reliable office space and data center environment while continually planning for growth by forecasting needs in advance. Seeking a candidate to fulfill 2nd shift (2pm-11pm), Wednesday to Sunday.

Essential Job Duties and Responsibilities:

• Administer day to day responsibilities of the Inventory System
  • Ordering of new parts
  • Tracking of parts from vendors
  • Entering parts into inventory
  • Tracking parts into service
  • Shipping and receiving of packages
  • Keeping levels of stock up to date
• Build, Test, Image, Deploy and Decommission of various servers
  • Configure physical servers to specifications from customers
  • Install OS based on customer needs using various methods including FAI, Kickstart, RIS and CD
  • Physically install server into rack and attach it to the network
• Troubleshoot hardware related issues
• Troubleshoot basic software related issues
• Install copper and fiber cabling as needed
• Assist in coordinating preventative maintenance on all environmental controls, electrical equipment, fire suppression systems, security systems and related facilities infrastructure.
• Assist in maintaining a run book of procedures for natural disasters, fire and other possible risks associated with running an internet data center 24 hours a day, 7 days a week.
• Deliver packages throughout Chicago location
• Maintain a clean and organized Data Center
• Perform other duties as assigned by management.

Desired Minimum Qualifications:

• High School Diploma required; a minimum of 2 years of college strongly preferred.
• A minimum of 2 years experience in facilities/data center environment.
• Ability to manage and coordinate multiple projects.
• Strong interpersonal skills and excellent communication skills.
• Ability to continually learn new technologies.
• Must be able to use common tools to perform needed facilities maintenance.
• Ability to lift 75lbs.
• Available for on-call duties as necessary

If interested, please send resume and salary history to and reference code DCF071510BS.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

The Business Intelligence Specialist / DBA will design and implement Hostway's data warehouse and analysis systems, including integration with the OLTP databases. The Business Intelligence Manager is also responsible for maintaining and supporting the BI systems in production.

Core Responsibilities:

• Participate in the design and conduct business intelligence research and analytical projects that help management fulfill strategic business goals.
• Understand the business requirements and translate to technical solutions
• Develop and maintain the data flow processes and integration
• Develop and maintain data analysis and mining repositories for various aspects of the business
• Improve and streamline processes regarding data flow and data quality to improve data accuracy, viability and value.

Required Qualifications:

• Bachelor’s degree in database management, computer science, information systems or computer engineering required.
• 3 years of experience designing and implementing enterprise data warehouse and analysis repositories.
• 2 years of experience in OLAP architecture design, multi-dimensional data modeling, data mart design, ETL processes and process modeling.
• Expert SQL Server 2005/2008 skills required.
• Ability to design, organize, and implement data repositories, perform system testing, plan and automate tasks to maintain the data flow.
• Exceptional analytical, statistical, conceptual, and problem-solving abilities.
• Strong interpersonal, written and verbal communication skills with demonstrated ability to work in a team environment.

Experience in the following is a plus:

• IBM DB2 administration and maintenance

If interested, please send resume and salary requirements to and reference code BIS081711MR.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway is seeking a Sales Engineer to become an integral member of the Hostway Private Label sales team. Provide technical pre-sales support and ongoing expertise for new product introduction, delivery of complex solutions, and development of best practices for promoting value-added services to small and medium sized businesses.

Essential Job Duties and Responsibilities:

• Maintain expertise in product features and interoperability with Hostway and partner products
• Demonstrate product functionality and business applications to partners and prospects
• Assist in building financial models and other sales support tools to predict and measure performance
• Assist in developing proposals for new partners and new complex solution sales
• Provide pre-sales support to inside and outside sales executives
• Participate in technical discussions with partners and customers
• Interface with internal R&D and systems teams to design customer solutions and oversee implementation
• Join sales on virtual and in-person calls as appropriate to understand customer requirements and map to solution components.  Present and demonstrate Hostway solutions and capabilities.
• Participate in product training for sales executives and partner representatives

Desired Minimum Qualifications:

• 3 – 5 years experience in a technical sales support role for internet or software based products
• Demonstrable technical skills, especially in internet, hosted applications, integration technologies, software based automation
• Exposure to telco, cable, and other service providers helpful
• Experience with data center services highly desirable
• Working knowledge of back office systems, including provisioning, billing, APIs, and integration technologies.  Familiarity with web based customer interaction.
• Microsoft hosted infrastructure and application knowledge highly desirable, particularly Windows Server, Exchange, Sharepoint, Terminal Services, and related technologies
• Collaborative, team oriented working culture.  Desire to make a significant contribution.  Able to work effectively under deadlines and pressure situations
• Excellent computer and communication skills, including Word, Powerpoint, Excel, and Visio
• Degree in engineering, information technology, computer science or related studies preferred

If interested, please send resume and salary requirements to and reference code SE072511TB.

The candidate will report to VP, Sales and help to fill our 10,000 square foot world-class collocation datacenter in downtown Chicago.

Essiential Job Duties and Responsibilities:

• Cold-call and prospect for potential Colocation customers for our 10,000 square foot downtown Chicago datacenter.
• Build and manage a Sales Pipeline of qualified Colocation Sales Opportunities.
• Guide onsite Datacenter tours to prospective customers articulating the value and differentiators of Hostway Colocation services.
• Collaborate with Sales Engineering to determine best product and services fit.
• Customize configurations and supportable solutions to be proposed to meet customer needs.
• Drive sales process to close/ win sales opportunity
• Achieve monthly quota.

Required Qualifications:

• Minimum three years of Colocation Sales experience
• Strong knowledge of Datacenter technologies
• Track record of consistent quota attainment
• Clearly articulate value proposition and key differentiators
• Strong presentation skill.
• Strong business acumen
• Excellent customer service and communication skills
• Strong internal drive and salesmanship
• Excellent organizational, multi-tasking, and follow up skills
• Strong team orientation and a competitive nature
• Salesforce.com experience preferred
• Bachelor’s degree preferred
• Knowledge of the local Colocation market and competitive landscape preferred

Please send resume and salary history to and reference code CSR041411DM.

This is a support position for the technically inclined looking for experience and the potential to grow with and within the company. It will deal with Windows and Linux OS environments as well as server hardware and networking. This is not an entry level position and requires applicable work experience or knowledge.

We are searching for candidates looking for hands-on experience in a data center environment and upward mobility in the IT world. We are a 24/7/365 secure data center facility. Candidates must maintain flexible work hours, be punctual and dependable, and have the ability to learn, adapt, and act quickly.

Please read the following list of qualifications, responsibilities, and expectations. If after reading through the requirements, you feel this is a position for you, respond with a plain text email describing any applicable experience with an attached or in-line pasted resume.

Qualifications:

• Build, install, upgrade, and repair Intel based servers. Dell hardware experience is a plus
• Install Windows 2003 Server, Linux, and BSD
• Have fundamental knowledge of web, application, mail, and database servers including some e-commerce technologies
• Have basic administrative operating system support and troubleshooting experience
• Phone and/or Ticket correspondence experience is a plus
• Experience or knowledge with firewalls, routers, HP hardware, and Cisco hardware is a plus
• College degree or equivalent work related experience is required

Responsibilities:

• Monitor and maintain the daily operations of Hostway's hosting network as well as client devices
• Answer phone calls and tickets from customers experiencing problems with their service
• Assemble, install, reimage, and upgrade Intel based dedicated customer servers

Requirements:

• Flexibility in work hours; required to work some holidays, weekend days, and overnights on a rotation
• Tact and sensitivity in dealing with a diverse user community
• Ability to work and communicate effectively in a team
• Commitment to customer service
• Excellent written and verbal communication skills
• Prior web hosting experience required
• Technical certifications such as MCP or A+ are also a plus

To be considered, email your resume including salary requirements to careers@hostwaydcs.com.

The Hostway Corporation is actively searching for a Sales Representative, Hosted Exchange 2010. The primary focus of this role will be on direct sales of Microsoft Exchange 2010 in a hosted environment.

Essential Job Duties and Responsibilities:

• Expected to meet and exceed monthly sales targets
• Responsible for full sales cycle from lead to close.
• Be able to effectively communicate with prospects via phone, email, chat, and face to face
• Work with other departments to assist in customer growth
• Able to make a sound decision based on company policies and procedures
• An overall understanding of relationship selling and the importance of up selling higher revenue opportunities.
• Ability to build solutions based on customer requirements
• Excellent customer service skills

Desired Minimum Qualifications:

• Minimum 1 year experience in new acquisition selling
• Short opportunity life cycle sales
• Information Technology sales experience
• Previous hosting experience
• Strong internal drive and salesmanship
• Excellent organizational, multitasking and follow up skills
• Strong team orientation and a competitive nature
• Chat software and salesforce.com proficiency
• Be able to perform basic tasks using MS Office
• Bachelor’s degree, preferred

If interested, please send resume and salary requirements to and reference code EA021011DM.

Hostway is searching for Inbound New Acquisition Sales Representatives to guide prospective customers through the Hostway sales process and close business.

Responsibilities:

• Contact prequalified prospective customers within 1 hour of receiving a Lead
• Collaborate with Sales Engineering to determine best product and services fit
• Customize configurations and supportable solutions to be proposed to meet customer needs
• Drive sales process to close/win sales opportunities
• Achieve monthly quota

Requirements

• Minimum 3 years of Sales experience with a technology service or product
• Track record of consistent quota attainment
• Clearly articulate value proposition and key differentiators
• Strong presentation skills
• Strong business acumen
• Excellent customer services and communication skills
• Strong internal drive and salesmanship
• Excellent organizational, multi-tasking, and follow up skills
• Strong team orientation and a competitive nature
• Salesforce.com experience, preferred
• Bachelor's degree, preferred

If interested, please send resume and salary requirements to and reference code SRI021011DM.

Hostway is searching for Lead Generation Representatives to greet, qualify, sort and distribute sales leads via live chat, telephone, email, and web forms.

Essential Job Duties and Responsibilities:

• Greet, qualify, sort, and distribute sales leads via live chat, telephone, email, and web forms.
• Nurture lost leads, lost opportunities, and rejected leads
• Assist with proactive lead generation such as cold-calling, developing leads, & setting appointments

Requirements:

• Minimum 2 years Sales experience with a technology product or service
• Previous lead generation experience, preferred
• Excellent customer services skills and communication skills
• Strong internal drive and salesmanship
• Excellent organizational, multitasking and follow up skills
• Strong team orientation and a competitive nature
• Chat software and salesforce.com proficiency strongly preferred
• Bachelor's degree, preferred

If interested, please send resume and salary requirements to and reference code LG021011DM.

The position requires the ability to perform in a fast-paced environment while maintaining a focus on detail. Technicians monitor and maintain the daily operations of Hostway's hosting network as well as numerous client devices. They are also required to answer phone calls from customers experiencing problems with their service. Additionally, NOC Technicians assemble, install, and upgrade Intel based, dedicated customer servers. A critical aspect of the role is to completely and accurately document all work via our trouble ticket system, before escalating or closing the issue.

Essential Job Duties and Responsibilities:

• Flexibility in work hours; will be required to work holidays and weekends.
• Use monitoring systems to identify and respond to alerts as they occur
• Tact and sensitivity in dealing with a diverse user community
• Commitment to provide excellent customer service at all times
• Excellent written & oral communication skills is a must
• Build, install, upgrade, and repair Intel based servers and PCs are a plus
• Install Windows and Linux servers
• Good judgment and common sense
• First level operating system support & troubleshooting
• Work closely with Level 2 System Administrators
• Ability to work and communicate effectively as part of a 24/7 team
• Fundamental knowledge of e-commerce technologies including web, application, and database servers
• Assist with cabling and other aspects of data center operations
• Prior web hosting experience preferred
• Technical certifications such as MCP or A+ are also a plus

Qualifitions:

• Experience with installing Windows and/or Linux (FreeBSD and OpenBSD are a plus).
• Understanding of basic TCP/IP networking
• Experience with assembling and troubleshooting x86 hardware (experience with Dell hardware is a plus)
• College degree or equivalent work related experience required
• Ability to lift 50lbs+, climb a ladder, and work in a noisy environment
• Communicate professionally in a fast-paced setting while maintaining a positive working environment
• Be a team player and a self-starter
• Maintain high level of customer and colleague satisfaction
• Have excellent verbal and written communication skills
• Have excellent customer service skills
• Perform analytical thinking

To Apply send resume to: tpa-resume@hostway.com Please reference code NT062211CC.

The System Administrator should have approximately 2 years experience in network, data center, and/or help desk operations. The candidate should have an understanding of Internet networking technology.

Job Functions:

• Data Center duties include the following functions:
• Answer phone calls from internal personnel and data center customers and verify authenticity as appropriate
• Monitor all ticketing queues for customer requests - process, document, and close tickets or escalate to proper queue
• Document all customer requests or failure reports into the appropriate ticketing system.
• Monitor customer and internal systems and respond to alarms and warning alerts generated
• Determine the severity of an incident and depending on the circumstances, take immediate action to restore service or follow appropriate escalation procedures
• Reboot servers as directed or requested by a confirmed customer representative
• Perform file system checks, password changes, and service restarts when authorized
• Run hardware diagnostics as directed by a customer or upon any system failure
• Repair or replace hardware to restore server operation
• Respond to shut-off and comedown requests and document as defined in the appropriate procedure
• Update all internal information systems as appropriate for all actions taken
• Join a partner/customer originated bridge when one is setup by the customer
• Notify the partner customer of any planned or non-planned incidents, outages, or maintenance upgrades
• Request involvement of external data center and support personnel to resolve problems or outages
• Serve as the focal point for status information on the progress of the resolution effort
• Document all actions taken in the appropriate ticketing system and in your daily required shift report.

Technical Requirements:

Must be able to demonstrate detailed technical knowledge in all of the following areas:

• Windows and Linux server administration experience required. Expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
• Web server (IIS, Apache) and application server (e.g. Tomcat, PHP, ASP) expertise required, including installation, administration, configuration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
• Content management systems and publishing systems experience preferred but not required.
• Database Administration - setup, configuration and basic database troubleshooting skills.
• Understanding of internet standards such as - DNS, FTP, SSH, HTML, XML, JDBC, SNMP and other protocols.
• IP communication and packet structure, with focus on HTTP protocol and experience with network protocol analyzers.
• Network hardware architecting including experience with load balancing equipment, switches, routers, and network troubleshooting.
• Hardware systems design and implementation, cluster management, implementing redundancy and testing failover, etc.
• Expert use of monitoring and troubleshooting utilities to effectively diagnose problems.
• Storage (SAN, NAS, etc).

Work Environment

The Network Operations Center provides 7x24x365 coverage. Systems Administrators are required to work nights, holidays and weekends. Must be able to work overtime. The ability to lift 50 lbs. Sitting at a keyboard and monitor for long periods of time. Walking between 2 data centers located in downtown Tampa.

To Apply send resume to: tpa-resume@hostway.com

Hostway is seeking a highly motivated and versatile Technical Support Representative to work in our Vancouver office.  The successful candidate will demonstrate an enthusiastic attitude towards technology, an ability to embrace new technologies, a focus on problem solving, and customer satisfaction.

Our Support Team is a diverse, tight-knit group of individuals with a wide range of specialties in hardware, networking, security, programming, Linux, Windows, and e-mail.  The role of a Technical Support Representative at Hostway involves providing support to our customers over the phone and through email, hands-on server assistance, a high degree of troubleshooting/problem resolution, and working on projects in a team-oriented environment.

Essential Job Duties and Responsibilities:

• Provide excellent technical assistance via phone or email.
• Identify the true nature of problems, and provide accurate and timely responses.
• Maintain sufficient understanding of past and current operating systems and applications to troubleshoot a wide-array of technical issues.
• Multi-task and understand workflow management to effectively handle multiple requests.
• Understand troubleshooting concepts and apply them accordingly. 
• Participate in the active development of a team environment.
• Solve complex, multi-department issues, seeing them through to resolution.
• Perform other duties as assigned.

Desired Minimum Qualifitions:

• Minimum of 1-3 years of proven technical support experience.
• Minimum of a high school diploma.
• Ability to work the following shift in Downtown Vancouver:  Sunday and Monday from 6am to 3pm, Tuesday to Thursday from 9am to 6pm; shift may change based on departmental needs (please verify that you can commute to Downtown on Sunday at 6am as transit is limited).
• Excellent written and verbal communication skills are needed. Must be fluent in English.
• Solid understanding of web hosting and internet technologies.
• Expertise troubleshooting DNS, web hosting and email issues.
• Ability to work as a team player.
• Ability to work in a fast-paced, dynamic environment.

Peferred Skills:

• Knowledge of networking fundamentals
• Programming/scripting experience
• Experience with SQL
• Linux proficiency

To be considered, email your cover letter and resume to careers@hostway.ca.  Please include the position title in the subject line of your email and reference number TSR012612JV.