Hostway Careers

Don't Just Dream About Working for a Place You Love – Make It a Reality

Hostway is a fast-paced, growing company that can never have enough savvy, enthusiastic and innovative talent on our team. We offer a competitive salary, casual work environment and a full range of benefits. Check out our latest offerings to find your next dream job.

Locations:

Multiple Locations

Sr. Product Manager – Security and Networks

Location: Chicago, San Antonio, Austin or Vancouver B.C.

Reports To:Vice President, Product Management

Position Purpose

Hostway is currently seeking a Senior Product Manager to join its product management team and help evolve the portfolio of security, monitoring and network solutions. The Senior Product Manager of Security will help define and execute the short and long term product strategy for Hostway’s Security, Monitoring and Networking as part of our overall service strategy. The successful candidate will be responsible for the successful delivery and management of product portfolios according to best practice product roadmap and timelines. This role is responsible for the identification, execution and fiscal management of product related marketing campaigns, managing product lines, and developing and maintaining strong relationships with key internal and external contacts. The successful candidate will work extensively with customers while working cross functionally with Sales, Engineering, Marketing, and Partners.

Essential Job Duties and Responsibilities

  • Solicit and analyze potential product enhancements and new product opportunities from multiple sources, including industry and competitive research, customer and partner input, evolving trends and third party offerings.
  • Provide vision for the growth, maturation and management of the Security and Monitoring solutions.
  • Maintain and manage an integrated product roadmap of multiple product lines.
  • Responsible for determining the business value of development initiatives.
  • Responsible for calculating the ROI of development initiatives and managing the product line P&L.
  • Develop and implement product strategy and tactics related to pricing, positioning, features and service guidelines for assigned product portfolio.
  • Analyze and anticipate competitive market, customer, and technology trends and adapt the product offering accordingly.
  • Work with stakeholders to communicate any changes or obstacles to product development/roll out success.
  • Work with Marketing to ensure that product marketing campaigns are executed and key success factors are achieved.
  • Work with senior management to prioritize and communicate product features and functions to the entire organization.
  • Collaborate with Sales, Engineering, Marketing, and Customer Service to ensure that business requirements are identified, documented, and delivered.

Desired Minimum Qualifications

  • A minimum of 5-7 years of product management experience in an IT security related field with a proven track record of success in developing new security and monitoring solutions.
  • Experience in Hosting and Cloud Computing highly desired.
  • Familiarity with data center networking preferred.
  • Bachelor’s degree (engineering, marketing, business, or related field).
  • Technical and business knowledge of enterprise data centers and cloud infrastructure operations.
  • Experience with Agile development/Scrum methodologies.
  • Experience creating requirements documentation and managing product roadmaps.
  • Strong planning and project management skills.
  • Ability to understand and write technical documentation.
  • Experience working in a driven, dynamic environment.
  • Strong collaborative skills and the ability to be speak openly with customers in the interest of getting direct feedback on our product suite.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SPM041813JP.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

Chicago, Illinois

Sales Engineer - Cloud Based Infrastructure and Applications

Location: Chicago

Reports To: Vice President, Sales or Director of Sales

Position Purpose

Hostway is seeking a Sales Engineer to become an integral member of the Hostway Enterprise Partner sales team. The Sales Engineer will provide technical pre-sales support and ongoing expertise for new product introduction, design and delivery of complex solutions, and development of best practices for promoting large scale value- added cloud services to small and medium sized businesses.

Essential Duties and Responsibilities

  • Maintain expertise in Hostway product features and interoperability with partner products.
  • Demonstrate product functionality and business applications to partners and prospects.
  • Assist in building financial models, wireframe/demos, and other sales support tools to predict and measure performance.
  • Assist in developing proposals for new partners and new complex solution sales.
  • Provide pre-sales support to inside and outside sales executives and account managers.
  • Participate in technical discussions with partners and customers.
  • Interface with internal R&D and systems teams to design customer solutions and oversee implementation.
  • Join sales on virtual and in-person calls as appropriate to understand customer requirements and map to solution components. Present and demonstrate Hostway solutions and capabilities.
  • Participate in product training for sales executives and partner representatives.

Desired Minimum Qualifications

  • 3- 5 years’ experience in a technical sales support role for internet or software based products.
  • Degree in engineering, information technology, computer science or related studies preferred.
  • Demonstrable technical skills, especially in internet, hosted applications, networking, integration technologies, and software based automation.
  • Exposure to telco, cable, and other service providers helpful.
  • Experience with data center and cloud services highly desirable.
  • Working knowledge of back office systems, including provisioning, billing, APIs, and integration technologies. Familiarity with web based customer interaction.
  • Microsoft hosted infrastructure and application knowledge highly desirable, particularly Windows Server, Exchange, Sharepoint, Active Directory, Terminal Services, and related technologies.
  • Collaborative, team oriented working culture. Desire to make a significant contribution. Able to work effectively under deadlines and in pressure situations.
  • Excellent computer and communication skills, including Word, Powerpoint, Excel, and Visio.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SE071212TB.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

System Administrator

Reports To: Manager, Systems Administration

Position Purpose

Reporting to the Manger, Systems Administration, the System Administrator will be a member of the Systems Operations team contributing to the development and maintenance of Linux/Windows web hosting computer systems as well as reporting system statuses to management in both verbal and written formats. You are a “natural-born night owl” who embraces working outside the “typical hours”, whereby the hours for this position will strictly be of 2nd shift. The work schedule for this position will be Thursday to Sunday 1pm to 10pm. You will be interfacing key stakeholders including Global NOC, Technical Support, R&D and occasionally Project Managers.

Essential Job Duties and Responsibilities

  • Coordinating with Technical Support to resolve all system-related customer issues
  • System monitoring, maintenance and configuration on several variants of Linux, BSD and Windows 2003/2008
  • Installation and configuration of various equipment including Dell PowerEdge, Custom built servers and storage boxes as well as HP and foundry switches
  • Install/monitor/administer new Internet accessible and/or application servers running several variants of Linux (primarily Debian and CentOS) as well as Windows 2003/2008/2012
  • Creating trouble tickets and escalating them appropriately and in a timely fashion by use of ticketing and/or notification procedures
  • Be familiar with the handling of spam and security related issues
  • Handle spam and security issues.
  • Should have specialized focus in one of the following areas: backups, mail systems, vmware, nagios, Windows Hyper-V, High Availability, Database, etc.
  • Automating administration tasks by writing scripts such as PERL, Shell, C, python, VBScript , powershell and/or .NET as well as be familiar with Puppet deployment

Desired Minimum Qualifications

  • Education and Experience:
    • Bachelor's degree in Computer Science, Management Information Systems (MIS) or another similar technical discipline or equivalent combination of education and experience (4 years)
    • Previous experience with System Administration is a must; preferably with both Linux and Windows
    • RHCE/LPI certification is desirable
    • Familiarity with system administration on several variants of Linux, including but not limited to Debian, RH, Centos and Windows 2003/2008
    • Proven abilities to promptly and effectively diagnose and remedy serious UNIX-related and Windows-related problems and failures
    • Demonstrated abilities to perform periodic software and hardware system updates, upgrades, backups/restoration and security patches
    • Desire and patience to work with other members of the staff to fix and improve existing services as well as add new ones
    • Ability to install, configure, optimize and maintain network services including but not limited to Apache, Bind/MyDNS/PowerDNS, Sendmail/Postfix/Exim and FTP
    • Experience with Shell scripting, PERL or C is required
    • Working knowledge of SQL, LDAP is desirable
    • Working knowledge of clusterization (i.e. Windows cluster and/or Linux LVS)
    • High-level organizational and communication skills
    • Excellent team player with high-level problem solving skills
  • Equipment Operation:
    • Networking hardware, Dell and Custom Intel
  • Physical Requirements:
    • Must be able to lift 50 pounds

To be considered, email your cover letter, resume, and salary history to .Please include the position title in the subject line of your email and reference number SA110613SP.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan and much more. If you are interested in joining a profitable, growing and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

Austin, Texas

Enterprise Server Support III

Reports To: Manager, Technical Support

Position Purpose:

Hostway Corporation (www.hostway.com) is looking for an Enterprise Server Support III in our Data Center. The position will include a variety of responsibilities in a fast-paced environment. Technicians are responsible for tasks ranging from building and imaging servers to supporting customers via phone and email support. The ideal candidate is highly motivated, imaginative, innovative, easy to work with, and excited to learn new, bleeding edge technologies.

Essential Job Duties And Responsibilities

  • Engage with our customers using both phone and customer portals
  • Support both Windows and Linux dedicated and virtual server customers
  • Assist and educate internal and external customers on basic use of products and services
  • Educate customers on the availability of internal and external resources
  • Be part of a team that knows the value of mentoring and promoting technical growth for all team members
  • Possess the ability to comprehend and execute company-wide interdepartmental escalation procedures
  • Participate in team meetings, providing input and suggestions to further increase productivity
  • Must have flexible shift availability including nights and weekends
  • Must have excellent problem solving skills and the ability to prioritize tasks and responsibilities
  • Participate in on call duties
  • Possess the desire to take on advanced responsibilities
  • Perform other duties as assigned

Desired Minimum Qualifications

  • Experience administering or maintaining Windows and/ or Linux operating systems
  • Server hardware knowledge (hands-on experience a plus)
  • At least 4 years’ experience in a technical support or server administrator position
  • Intermediate knowledge and understanding of networking- VLANs
  • Intermediate to advanced knowledge of networking, load balancing, etc.
  • Intermediate to advanced knowledge of the following: Sendmail, Qmail, FTP, SSH Cpanel, Plesk, VMware, PHP, MySQL, MSSQL, Hyper-V
  • Networking and Security – knowledge of Cisco or other firewalls such as IPtables
  • Scripting knowledge and ability to automate tasks in PERL, PHP, bash, etc.
  • Troubleshooting advanced Apache, MySQL, IIS and MTA issues
  • Ability to function as a team member and get along with others
  • Ability to demonstrate effective verbal and communication skills

Please send resume and salary history to careers@hostway.com and reference code.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

Enterprise Server Support I

Reports To: Manager, Technical Support

Position Purpose:

Hostway Corporation (www.hostway.com) is looking for an Enterprise Server Support I in our Data Center. The position will include a variety of responsibilities in a fast-paced environment. Technicians are responsible for tasks ranging from building and imaging servers to supporting customers via phone and email support. The ideal candidate is highly motivated, imaginative, innovative, easy to work with, and excited to learn new, bleeding edge technologies.

Essential Job Duties And Responsibilities

  • Build, image, and install rack mountable and shelf servers
  • Install custom configured operating systems (Windows, Linux and BSD)
  • Maintain documentation during and after server builds
  • Install hardware upgrades in existing servers
  • Fabricate and run network cables
  • Engage with our customers using both phone and customer portals
  • Provide basic support for Windows and Linux dedicated and virtual server customers
  • Possess the ability to comprehend and execute company-wide interdepartmental escalation procedures
  • Assist and educate customers on basic use of products and services
  • Educate customers on the availability of internal and external resources
  • Participate in team meetings, providing input and suggestions to further increase productivity
  • Perform other duties as assigned

Desired Minimum Qualifications

  • Computer hardware knowledge (server experience is an asset)
  • At least 1 year experience in a technical support position
  • Basic knowledge of computer networking
  • Experience installing and configuring Windows or Linux systems
  • Knowledge of IP tables and Windows Firewalls
  • Working knowledge of web hosting (experience with Plesk and Cpanel are an asset)
  • Ability to function as a team member and get along with others
  • Ability to demonstrate effective verbal and communication skills
  • Must have flexible shift availability including nights and weekends
  • Must have excellent problem solving skills and the ability to prioritize tasks and responsibilities
  • Desire to take on advanced responsibilities

Please send resume and salary history to careers@hostway.com and reference code.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be considered.

Cloud Administrator

Location: Austin, TX

Reports to: Director, Data Center Operations

Position Purpose

The Cloud Administrator is responsible for the daily support of Hostway’s FlexCloud product line. This position will monitor the health of the cloud environments through checks and statistics, evaluate the results, propose changes in design and/or procedures, and then work with the team to deploy any updates in accordance with Hostway’s change management program. The Cloud Administrator is responsible for resolving any cloud issues that are escalated outside of Support. The Cloud Administrator will work with the product management team to ensure any new features are rolled out properly to production. This position may also be called upon to provide Windows administrative support for Windows servers deployed in other product lines outside of the cloud.

Essential Job Duties and Responsibilities

  • Install, configure, and manage virtual machine resources for Hostway’s FlexCloud environment.
  • Configure and test high availability, scalability, and disaster recovery for FlexCloud.
  • Support customer’s cloud servers and environments with installation, configuration, patching, network and VLAN configuration, backups, system monitoring and alerts.
  • Configure FlexLink hybrid and VPN deployments for customers.
  • Management of SAN and NAS storage equipment related to cloud environments.
  • Coordinate with Hostway Engineering and Microsoft regarding product improvements related to Hyper-V.
  • Write and update operational documentation, such as procedures, best practices, and engineering guidelines. Will also be involved in the development of any polices related to cloud services.
  • Will create scripts to automate common tasks and enforce procedures.
  • Work flexible hours as needed, responds to on-call duties, which may include nights, weekends, and holidays in support of a 24x7 facility.

Desired Minimum Qualifications

  • At least 3 years of experience administering and managing Windows servers, with extensive experience related to Active Directory and Failover clustering.
  • At least 1 year of experience providing daily support of Microsoft Hyper-V virtualization solutions on Windows 2008 R2 or higher.
  • SAN knowledge including iSCSI setup and configuration with previous role supporting NetApp filers.
  • Powershell and PERL scripting.
  • 1 or more years of experience working in a customer service oriented organization.
  • Must possess a zealous attitude towards customer service and satisfaction.
  • Excellent written and verbal skills in English.
  • Ability to work in a diverse team located across several locations.

Preferred Skills

  • Previous experience with VMware products.
  • Any certification from Microsoft or VMware related to virtualization.
  • Linux or network administrator skills a plus.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number CA012814CC.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

San Antonio, Texas

Desktop Support Specialist

Location: San Antonio, TX

Reports To: Director, Datacenter Operations

Position Purpose

Hostway Corporation (www.hostway.com) is seeking a Desktop Support Specialist for our San Antonio office. The Desktop Support Specialist will be an organized individual who will serve as a key resource of the Global Systems Team responsible for company-wide systems and services. You will responsible for a variety of areas including but not exclusive to technological planning, IT technology changes, evaluation and resolution of desktop software, hardware and operating system problems and responding to and resolution of higher-level and complex server infrastructure issues. Moreover, your highly organized nature will assist you in coordinating desktop systems upgrades and purchases as well as managing equipment and inventories.

Essential Job Duties and Responsibilities

  • Preparation, configuration and deployment of desktop computer systems
  • Installation of software and hardware
  • Experience with Microsoft Office 2007/2010 is required; Microsoft Office 2013 is an asset
  • Ability to support Microsoft Exchange via Outlook and Webmail
  • Proven ability to support Windows 7/ Windows 8 as well as Windows Server 2003/ 2008
  • Experience in Microsoft Active Directory, Anti-Virus Technologies and Spyware removal and prevention
  • VPN support and troubleshooting (CiscoVPN)
  • Proposal, maintenance and enforcement of computing policies
  • Support and maintenance for company printers and faxes
  • Demonstrated ability to manage confidential corporate data and security of staff networks
  • Management of multiple email accounts, aliases and distribution lists
  • Management of Active Directory account on staff domain and corporate portal accounts

Desired Minimum Qualifications

  • Advanced-level expertise and knowledge of PC and Windows with a minimum of 2-3 years direct experience
  • Basic knowledge of LAN/WAN technologies including design, hardware and protocols
  • Exceptional customer service skills supported by outstanding oral and written communication skills
  • Ability to perform necessary diagnostic and corrective actions for hardware and software problems
  • Advanced-level problem solving skills
  • Demonstrated ability of problem solving techniques
  • Possession of completed technical certification is an asset

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number DSS012814PC.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Manager of Creative Services

Location: San Antonio

Reports To: Director, Marketing Communications

Position Purpose

Hostway has an immediate opening for an experienced Manager of Creative Services to join our growing marketing team.

This position will act as the lead creative voice for the company's design assets as well as taking a hands-on approach to executing specific graphic design (print and digital/web) projects. This position will provide overall creative direction for the Hostway brand and partners, while also managing and guiding the development of the web design team. In addition, this position will participate in the actual design, coding and implementation of a variety of web design and print projects.

The position will take an active role, from concept to completion, on such design deliverables as websites, collateral, integrated campaigns, advertising, print, and email campaigns that support key business strategies and reflect the essence of the Hostway brand. This position is responsible for managing an effective project workflow, ensuring high quality deliverables, and providing timely communications to key stakeholders across the department.

Essential Job Duties and Responsibilities

  • Lead strategist for Hostway’s print and web design assets
  • Act as the lead creative voice, while also designing, coding and implementing a number of specific graphic design (print and digital/web) projects
  • Manages and provides leadership direction to other designers and plays a key role in defining and managing design processes and procedures
  • Guides and participates in the creation and execution of concepts for all marketing deliverables (websites, collateral, integrated campaigns, advertising, print, email campaigns, etc.) in conjunction with overall department strategic direction
  • Ensures that the front-end design, functionality and content structure of web sites and web applications facilitate a positive user experience
  • Designs, builds and maintains both external and internal web sites
  • Coordinates with other designers and developers to achieve user interface goals; and suggests functionality, design, or information architecture improvements to existing web sites and products
  • Assists in optimizing web site content and structure to facility search engine optimization (SEO)
  • Monitors all creative traffic flow and helps to prioritize work and assign creative resources
  • Helps to define and optimize key processes and meetings in order to collect optimal input in the delivery of high quality design deliverables
  • Oversees and manages highly complex creative assignments and interfaces with outside agency partners as required
  • Understands the Marketing Communications strategies and project plans and provides creative direction and multiple solution options
  • Manages the representation of the brand via online vehicles
  • Defines and manages digital file organizational and backup system
  • Work closely with the Director of Marketing Communications to define and establish branding goals
  • Complete other duties as assigned

Desired Minimum Qualifications

  • Bachelor’s degree or higher
  • 5 plus years experience as a web designer building and maintaining user-centered websites and online products that maximize usability and create positive user experience
  • Experience in B2B design is a plus
  • 2 plus years of experience with leading creative work while taking a hands on approach to executing specific graphic design (print and digital) projects
  • Must have expert knowledge of Adobe Creative Suites, including Photoshop, Dreamweaver, Illustrator, InDesign and Acrobat. Working knowledge of QuarkXPress is a plus. Solid knowledge of HTML, HTML5, CSS, PHP and JavaScript.
  • Must have the ability to design outside of a CMS platform
  • Specialized knowledge of web design trends and techniques and information architecture principles
  • Must be extremely organized, detail oriented and able to work under pressure due to numerous deadlines and competing priorities
  • Experience with UI/UX is a definite plus
  • Advanced understanding of current trends in marketing, web communication, and new media
  • Proven track record of utilizing design principles and typography, coupled with strong conceptual design skills and the ability to execute designs efficiently.
  • Advanced knowledge of strategy and design development of printed and digital pieces
  • Demonstrated ability to provide concept, design, and layout of complex pieces ranging from internally printed materials to externally viewed multi-component campaigns
  • Must have portfolio showing strong aptitude for both online and print design
  • Consistently demonstrate team collaboration and the ability to work with a multitude of personality types

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SWD060413AH.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Lead Generation Representative

Location: San Antonio, TX

Reports To: Sr. Marketing Manager, Lead Development

Position Puprose

Hostway is searching for Lead Generation Representatives to be a proactive resource for all potential Hostway prospects and current customers.

Essential Job Duties and Responsibilities

  • Greet, inform, qualify, sort, and distribute sales leads via live chat, telephone, email, and web forms.
  • Nurture lost leads, lost opportunities, and rejected leads
  • Assist with proactive lead generation such as cold-calling, developing leads and setting appointments

Desired Minimum Qualifications

  • Minimum 2 years' experience with a technology product or service
  • Previous lead generation experience preferred
  • Excellent customer service skills and communication skills
  • Strong internal drive and salesmanship
  • Excellent organizational, multitasking and follow-up skills
  • Strong team orientation and competitive nature
  • Chat software and salesforce.com proficiency strongly preferred
  • Bachelor's degree preferred

If interested, please send resume and salary requirements to and reference code LG021011DM.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Tampa, Florida

Enterprise Server Support III

Location: Tampa, Florida

Reports To: Manager, Technical Support

Position Purpose

Hostway Corporation (www.hostway.com) is looking for an Enterprise Server Support III in our Data Center. The position will include a variety of responsibilities in a fast-paced environment. Technicians are responsible for tasks ranging from building and imaging servers to supporting customers via phone and email support. The ideal candidate is highly motivated, imaginative, innovative, easy to work with, and excited to learn new, bleeding edge technologies.

Essential Job Duties And Responsibilities

  • Engage with our customers using both phone and customer portals
  • Support both Windows and Linux dedicated and virtual server customers
  • Assist and educate internal and external customers on basic use of products and services
  • Educate customers on the availability of internal and external resources
  • Be part of a team that knows the value of mentoring and promoting technical growth for all team members
  • Possess the ability to comprehend and execute company-wide interdepartmental escalation procedures
  • Participate in team meetings, providing input and suggestions to further increase productivity
  • Must have flexible shift availability including nights and weekends
  • Must have excellent problem solving skills and the ability to prioritize tasks and responsibilities
  • Participate in on call duties
  • Possess the desire to take on advanced responsibilities
  • Perform other duties as assigned

Desired Minimum Qualifications

  • Experience administering or maintaining Windows and/ or Linux operating systems
  • Server hardware knowledge (hands-on experience a plus)
  • At least 4 years’ experience in a technical support or server administrator position
  • Intermediate knowledge and understanding of networking- VLANs
  • Intermediate to advanced knowledge of networking, load balancing, etc.
  • Intermediate to advanced knowledge of the following: Sendmail, Qmail, FTP, SSH Cpanel, Plesk, VMware, PHP, MySQL, MSSQL, Hyper-V
  • Networking and Security – knowledge of Cisco or other firewalls such as IPtables
  • Scripting knowledge and ability to automate tasks in PERL, PHP, bash, etc.
  • Troubleshooting advanced Apache, MySQL, IIS and MTA issues
  • Ability to function as a team member and get along with others
  • Ability to demonstrate effective verbal and communication skills

Please send resume and salary history to careers@hostway.com and reference code.

Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

Vancouver, British Columbia

Cloud Administrator

Location: Vancouver, B.C.

Reports to: Director, Data Center Operations

Position Purpose

The Cloud Administrator is responsible for the daily support of Hostway’s FlexCloud product line. This position will monitor the health of the cloud environments through checks and statistics, evaluate the results, propose changes in design and/or procedures, and then work with the team to deploy any updates in accordance with Hostway’s change management program. The Cloud Administrator is responsible for resolving any cloud issues that are escalated outside of Support. The Cloud Administrator will work with the product management team to ensure any new features are rolled out properly to production. This position may also be called upon to provide Windows administrative support for Windows servers deployed in other product lines outside of the cloud.

Essential Job Duties and Responsibilities

  • Install, configure, and manage virtual machine resources for Hostway’s FlexCloud environment.
  • Configure and test high availability, scalability, and disaster recovery for FlexCloud.
  • Support customer’s cloud servers and environments with installation, configuration, patching, network and VLAN configuration, backups, system monitoring and alerts.
  • Configure FlexLink hybrid and VPN deployments for customers.
  • Management of SAN and NAS storage equipment related to cloud environments.
  • Coordinate with Hostway Engineering and Microsoft regarding product improvements related to Hyper-V.
  • Write and update operational documentation, such as procedures, best practices, and engineering guidelines. Will also be involved in the development of any polices related to cloud services.
  • Will create scripts to automate common tasks and enforce procedures.
  • Work flexible hours as needed, responds to on-call duties, which may include nights, weekends, and holidays in support of a 24x7 facility.

Desired Minimum Qualifications

  • At least 3 years of experience administering and managing Windows servers, with extensive experience related to Active Directory and Failover clustering.
  • At least 1 year of experience providing daily support of Microsoft Hyper-V virtualization solutions on Windows 2008 R2 or higher.
  • SAN knowledge including iSCSI setup and configuration with previous role supporting NetApp filers.
  • Powershell and PERL scripting.
  • 1 or more years of experience working in a customer service oriented organization.
  • Must possess a zealous attitude towards customer service and satisfaction.
  • Excellent written and verbal skills in English.
  • Ability to work in a diverse team located across several locations.

Preferred Skills

  • Previous experience with VMware products.
  • Any certification from Microsoft or VMware related to virtualization.
  • Linux or network administrator skills a plus.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number CA012814CC.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest, however, only shortlisted candidates will be contacted.

Sr. Product Manager – Security and Networks

Location: Denver, Chicago, San Antonio, Austin or Vancouver B.C.

Reports To:Vice President, Product Management

Position Purpose

Hostway is currently seeking a Senior Product Manager to join its product management team and help evolve the portfolio of security, monitoring and network solutions. The Senior Product Manager of Security will help define and execute the short and long term product strategy for Hostway’s Security, Monitoring and Networking as part of our overall service strategy. The successful candidate will be responsible for the successful delivery and management of product portfolios according to best practice product roadmap and timelines. This role is responsible for the identification, execution and fiscal management of product related marketing campaigns, managing product lines, and developing and maintaining strong relationships with key internal and external contacts. The successful candidate will work extensively with customers while working cross functionally with Sales, Engineering, Marketing, and Partners.

Essential Job Duties and Responsibilities

  • Solicit and analyze potential product enhancements and new product opportunities from multiple sources, including industry and competitive research, customer and partner input, evolving trends and third party offerings.
  • Provide vision for the growth, maturation and management of the Security and Monitoring solutions.
  • Maintain and manage an integrated product roadmap of multiple product lines.
  • Responsible for determining the business value of development initiatives.
  • Responsible for calculating the ROI of development initiatives and managing the product line P&L.
  • Develop and implement product strategy and tactics related to pricing, positioning, features and service guidelines for assigned product portfolio.
  • Analyze and anticipate competitive market, customer, and technology trends and adapt the product offering accordingly.
  • Work with stakeholders to communicate any changes or obstacles to product development/roll out success.
  • Work with Marketing to ensure that product marketing campaigns are executed and key success factors are achieved.
  • Work with senior management to prioritize and communicate product features and functions to the entire organization.
  • Collaborate with Sales, Engineering, Marketing, and Customer Service to ensure that business requirements are identified, documented, and delivered.

Desired Minimum Qualifications

  • A minimum of 5-7 years of product management experience in an IT security related field with a proven track record of success in developing new security and monitoring solutions.
  • Experience in Hosting and Cloud Computing highly desired.
  • Familiarity with data center networking preferred.
  • Bachelor’s degree (engineering, marketing, business, or related field).
  • Technical and business knowledge of enterprise data centers and cloud infrastructure operations.
  • Experience with Agile development/Scrum methodologies.
  • Experience creating requirements documentation and managing product roadmaps.
  • Strong planning and project management skills.
  • Ability to understand and write technical documentation.
  • Experience working in a driven, dynamic environment.
  • Strong collaborative skills and the ability to be speak openly with customers in the interest of getting direct feedback on our product suite.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number SPM041813JP.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

Technical Support Representative

Location: Vancouver, B.C.

Reports To: Manager, Enterprise Support

Position Purpose

Hostway is seeking a highly motivated and versatile Technical Support Representative to work in our Vancouver office. The successful candidate will demonstrate an enthusiastic attitude towards technology, an ability to embrace new technologies, a focus on problem solving, and customer satisfaction.

Our Support Team is a diverse, tight-knit group of individuals with a wide range of specialties in hardware, networking, security, programming, Linux, Windows, and e-mail. The role of a Technical Support Representative at Hostway involves providing support to our customers over the phone and through email, hands-on server assistance, a high degree of troubleshooting/problem resolution, and working on projects in a team-oriented environment.

Essential Job Duties and Responsibilities

  • Provide excellent technical assistance via phone or email.
  • Identify the true nature of problems, and provide accurate and timely responses.
  • Maintain sufficient understanding of past and current operating systems and applications to troubleshoot a wide-array of technical issues.
  • Multi-task and understand workflow management to effectively handle multiple requests.
  • Understand troubleshooting concepts and apply them accordingly.
  • Participate in the active development of a team environment.
  • Solve complex, multi-department issues, seeing them through to resolution.
  • Perform other duties as assigned.

Desired Minimum Qualifications

  • Minimum of 1-3 years of proven technical support experience.
  • Minimum of a high school diploma.
  • Ability to work a rotating shift in Downtown Vancouver.
  • Excellent written and verbal communication skills are needed. Must be fluent in English.
  • Solid understanding of web hosting and internet technologies.
  • Expertise troubleshooting DNS, web hosting and email issues.
  • Ability to work as a team player.
  • Ability to work in a fast-paced, dynamic environment.

    Preferred Skills

  • Knowledge of networking fundamentals.
  • Programming/scripting experience.
  • Experience with SQL.
  • Linux proficiency.

To be considered, email your cover letter, resume, and salary history to . Please include the position title in the subject line of your email and reference number TSR020714JV.

Hostway offers a competitive salary and benefits including Earned Time Off, Medical, Dental, retirement plan, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Hostway thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

About Hostway Corporation

Hostway Corporation is a leader in Cloud, Managed, Web and Hybrid Hosting. Hostway delivers reliable, secure, and scalable Infrastructure-as-a-service (IaaS) solutions to over 500,000 customers worldwide. Hostway has emerged as one of the largest cloud hosting and Infrastructure-as-a-Service providers in the world due to the company's expertise in developing secure, multi-tenant hosting environments and is committed to providing SMB's and large enterprises with cost effective business solutions. Hostway's core products include Managed Hosting, Cloud Hosting, Web Hosting, and Email and Applications.

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