The Internet is a powerful tool but with cyber squatters, spammers, hackers and others trolling the web. We want to make sure you're confident in everything you do. If you have concerns about privacy, terms of use or any other legal policies, you can explore them here. Rest assured that we have your privacy, protection and complete satisfaction always in mind.

Service Level Agreements

Hostway is proud to offer some of the industry's most comprehensive hosting service level agreements (SLA). Below are links to the SLA for each of our product offerings.

Terms of Use

All users of Hostway's services, and all customers upon signing up for Hostway's services, agree to comply with Hostway's Terms of Use ("TOU"). The spirit of the TOU is to ensure customers are using Hostway's services with due regard to the rights of other Internet users and in conformity with the requirements of Hostway's network environment.

Product and Service Specific Policies

In addition to Hostway’s general Terms of Use (“TOU”), the following Hostway products and services are governed by the individual policies as described below. All customers and users of any such product or service must agree to comply with the specific policy for that particular product or service, and such policy shall be incorporated into the TOU by reference.

Acceptable Use Policy

Access to and use of the Hostway Services, Inc. website is provided subject to the following terms and conditions.  You, the website user (including, without limitation, any individual visiting or exploring the Website) (individually and together, “User”), hereby agree to waive any and all rights or claims against Hostway.

30-Day Money Back

All Web Hosting (Linux and Windows) and Ecommerce Web Hosting plans include a 30-day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.

Privacy Statement

This Privacy Policy covers the site We collect no personally identifiable information about you when you visit our site unless you choose to provide that information to us or as specifically outlined in this Policy.

Billing Policy

The following Terms of Use constitute Hostway's Billing Policy and apply to ALL Hostway customers.

Registraton Agreement Policy PDF

In this Service Agreement "you" and "your" refer to each customer and "we", us" and "our" refer to This Agreement explains our obligations to you, and explains your obligations to us for our various services.

Registrant Rights and Responsibilities PDF

This document provides some "plain language" summarization of terms related to Registrant Rights and Responsibilities as set out in the Registrar Accreditation Agreement (RAA), for posting on Registrar websites.

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