Privacy Policy

TRUSTe European Safe Harbor certification

Privacy Policy

Last updated January 9, 2014

Hostway Services, Inc. (“Hostway”) respects the privacy of its customers and visitors and is committed to protecting the personal information of its customers and visitors. We do not collect personally identifiable information about you when you visit our website at (“Website”) unless you choose to provide that information to us or as specifically outlined in this Privacy Policy (“Policy”). This Policy is incorporated into and subject to the Terms of Use (“TOU”) Agreement found at In order to fully understand your rights we encourage you to read this Policy.

Hostway has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through and does not cover information that may be collected after a customer logs into the customer interface on our Website . In addition, the TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at . If you are not satisfied with our response you can contact TRUSTe here.

Hostway complies with the U.S.–E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Hostway has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Hostway’s certification, please visit:

This Policy describes Hostway’s general principles for the collection and use of information from customers and visitors to our Website. We want to ensure that you understand how we will and will not use the information you entrust to us. For visitors, we've structured our Website so that, in general, you can visit us without identifying yourself or revealing any personal information. For prospective and existing customers and partners, once you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with Hostway.

What type of information does Hostway collect?

When you visit our Website, our Web server collects basic user information about you that includes your ISP's domain, the time you accessed our Website, and the pages from within our Website that you visit, and this basic information is not personally identifiable information except as needed to prevent fraud or abuse of the system.

When you sign up for Hostway's services, you provide us with both contact and payment information. Contact information typically includes your name, address, and phone number. Payment information typically includes your credit card number. While you are a Hostway customer, we manage information with regard to your account status, choice of services, and customer logs. In addition, we may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

How Do We Use a Customer’s Information?

If you have provided us with your contact information as a Hostway customer, we use that information to establish our services for you, such as creating and maintaining your customer account and your choice of services. We use payment information for payment processing purposes only. We may also create and maintain customer logs in the normal course of providing service.

Our trusted affiliates are responsible for processing or handling some of the information we receive, such as order fulfillment for phone services. Those affiliates are not authorized to use such information for purposes beyond those specified by us including marketing and are required to preserve the confidentiality with which we treat such information.

We will not disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Hostway, our customers, or others. We may provide information to regulatory authorities and law enforcement officials in accordance with applicable laws, respond to legal process, or where Hostway has a good faith belief that the law requires such disclosure.

Hostway also will not disclose to third parties the contents of any electronic mail or other electronic communications that Hostway stores or transmits for its customers except where: (a) it is a matter or public safety or policy; (b) it is in connection with the transfer of other business assets; (c) it is required to cooperate with orders, warrants, or other legal process that Hostway determines in its sole discretion to be valid and enforceable; and (d) it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Hostway and appear to pertain to the commission of a crime.

Hostway disclaims any intention to censor, edit, or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Hostway will, however, review, delete, or block access to communications that may harm Hostway, its customers or third parties. The grounds on which Hostway may take such action include, but are not limited to, actual or potential violations of the TOU.

Hostway may use the information collected from you to direct service notices as well as provide you with other general information that may be of interest to you and information about our services or product offerings that you have opted to receive.

Payment Processing

Hostway uses third party providers to provide credit card processing services on our Website. When you purchase a service or product from us we will share contact and credit card information as necessary for the third party to provide those payment processing services.

These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing services.

Customer Interactions

Hostway may use your information to provide you, as our valued customer, with system information, information about new or upgraded products, and general information about Hostway itself if you have chosen to receive such offers or newsletters.

Please note that we will also use your contact information to notify you of important information regarding your account or services at our discretion and you may not opt out of receiving such service related email communications.

Newsletters or Promotional Communications

Customers may opt out of receiving newsletters and/or promotional emails from Hostway by sending a request to , by using the unsubscribe instructions included in each promotional communication, or by changing your email preferences in your account information. In this request, customers must identify their domain name and contact information. Customers may not opt out of receiving information from Hostway which is essential for maintaining or updating customers account or system information.


Hostway displays personal testimonials of satisfied customers on our Website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at .

Surveys or Contests

From time-to-time, we may provide you the opportunity to participate in contests or surveys on our Website. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor Website traffic or personalize the Website (in the case of anonymous information collected in surveys), or to send participants an email newsletter.

We may use a third party service provider to conduct these surveys or contests, and that company will be prohibited from using our users' personally identifiable information for any other purpose including their own marketing. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

How Do We Use a Visitor’s Information?

Hostway may collect basic user information from any visitor to the Website. This information is used to help us analyze Web traffic, improve the content of our Website and improve your experience on our Website. We do not trade, rent or sell your personal information to others, except as detailed in this Policy. We currently contract with several online partners who use the data only on our behalf to help manage and optimize our Internet business and communications.

Cookies and Action Tags

In order to better serve visitors to our Website, Hostway may at times use cookies, which are small pieces of information that a website can store in a designated file on your computer. Cookies allow a Web application to respond to you as an individual. Our cookies are tied to your personally identifiable informant for this purpose. By gathering and remembering information about your preferences, the Web application can tailor its operation to your needs, likes, and dislikes. Most web browsers allow you to control this use of cookies. Please take a look at your particular browser for instructions on this function. If you elect to disable cookies, please keep in mind that you will not be able to take full advantage of a personalized experience on our Website. It is possible that some portions of the Website will not function properly or may perform more slowly if you choose to reject cookies.

We also use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our Website. To do this, we use action tags and cookies provided by our third party marketing company on this Website. The information collected by the marketing company through the use of action tags and cookies is not personally identifiable. We have no access or control over these third party cookies or action tags. The information they collect and share with us helps us learn things like what kinds of visitors our Website attracts, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our Website on our behalf, we control how that data may and may not be used.

If you wish not to have your information used for the purpose of serving you targeted ads, you may opt-out by using TRUSTe’s behavioral advertising opt-out mechanism. Please note that TRUSTe’s mechanism does not opt you out of being served advertising. You will continue to receive generic ads.

Clear Gifs (Web Beacons/Web Bugs)

We employ or our third party partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie [do not tie] the information gathered by clear gifs to our customers’ personally identifiable information.

To learn more about our third party partner’s use of clear gifs, please go to

Flash LSOs

We also use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our Website to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here:

Chat Function

Our Website may allow for a chat function. Chat functions allow you to participate in “live” online conversations with us on our Website. Although the transcripts from the chats may be stored internally on in-house servers for our records only, we collect no personally identifiable information about you when you participate unless you choose to provide that information to us.

Social Media Features

Our Website also includes social media features, such as the Facebook “Like” button and widgets, such as the “Share This” button, or other interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable that feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

How Can You Access or Delete Your Personal Information?

You can access your personal information, such as your address and contact information, at anytime to correct, change or delete any of the data shared with us when you became a customer of Hostway. As a customer of Hostway you can access your personal information by clicking on the “Customer Login” link at the top of any Web page. Your account information is secure and is accessible by using a password that you select. If you need assistance or have questions about correcting information you can contact us via email at . Hostway will respond to access requests within 30 days.

How Long Do We Keep Your Personal Information?

We will retain your information for as long as your customer account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at . We will retain and use your information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Hostway has security measures in place to help prevent the loss, misuse and alteration of the information under our control. When you place an order online, your information, including your credit card number, is protected using Secure Socket Layer (SSL) encryption technology. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Website, you can send email us at .


Our Website provides links to other websites, sites that may be maintained by companies that are not affiliates of ours. We are not responsible for the privacy practices or the content of such websites and we encourage you to use caution. In particular, we recommend that you view the privacy policy posted on each site to confirm the sites policies are acceptable to you. This Policy applies solely to information collected by this Website.

Children's Privacy

Hostway does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 (“Minor”) must have a parent or guardian accept the TOU in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our Website only with the involvement of a parent or guardian.

Changes to our Policy

If we decide to change our privacy practices, we will post those changes to this Policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a prominent notice on our home page.

Contact Us

If you have questions or concerns regarding this Policy, you should contact us by email at .

Hostway Services, Inc.
100 N Riverside Plaza
8th Floor
Chicago, IL 60606